VM InnovationsReviews of vminnovations.com

I’m scared to death About my order that they can’t find, Monday morning everything was fine now they can’t find a 300’pound pool? The man i talked to was ignorant and said well I just cancell. No I WANT THE POOL!!!! Called back talked to a sweet young lady who has the same birthday as me. 11/5. Please JUST SEND ME THE POOL, PLEASE!!! I bought 1,000 dollars in wood for the deck and sand!! Please VM help me!! It’s for my uncle who is mentally challenged. He is so excited, so was I until this. They say it’s coming from a warehouse in PA the first time Texas I live in nj why not send it from the pa warehouse the first time? PLEASE SEND THIS POOL ASAP PLEASE GOD HELP THEM!!! Please!!!!!!! ALL I WANT IS THE POOL AND IT TO BE TRACKED!!!!! Thank God for the girl! My heart is broke, I just hope this will work out! Jaime/Laura WEST WILDWOOD NJ PLEASE

Price gouging for pool supplies, up to 10x markup on most of their supplies.

I ordered an inflatable spa. It did not come with the solar mat. Because it had been more than 30 days (I hadn't opened it) they wouldn't exchange it or send me the missing part.

Makes mistakes (e.g., sending you the wrong product) & then blames you for it. Backwards customer service that just talks in circles & ultimately can't help you. Update: customer service is still talking in circles & incredibly unhelpful before & after their below comment.

This morning, July 14, 2020, I saw an item they had listed for sale on eBay, an Autel MaxiLink ML619 Vehicle Diagnostic Scanner Tool. Their long description stated that it would work with my vehicles but I learned later that it would require a software update immediately upon delivery. I realized this item was not what they had described. I immediately sent a cancellation request. The item was ordered at 8:58 AM and confirmed by them at 9:04 AM. The cancel request was sent at 9:39 AM but they refused to cancel stating they had shipped it already!! There own shipping transaction shows that they only created a label in order to state it was shipped and deny the cancellation. Do they expect anyone to believe the item was en route to me in less than 45 minutes? I have contacted eBay, which is part of the problem as they apparently give these people a trusted rating even though they have a ridiculous amount of negative and neutral ratings. I contacted Paypal as well. All of this was done before these people could have possibly shipped the item as they stated. The email they sent me telling me the cancel request was denied had any link to them blocked from me! I can only hope that eBay and Paypal put an end to this companies horrible practices. This is my order number if anyone wants to look at it, if that is possible: Order number: 18-05392-09236 So now they are trying to blame eBay denying they ever got the cancellation request! The more I hear from these people, the more I am convinced they have no integrity and will lie about anything and everything. Does anyone believe they will actually refund my money under any circumstances or will they just come up with another lie to keep it as they have done to most of you? I am going to push both eBay and Paypal to stop this company from continuing to run these scams with their knowledge. This company is the exact reason people are afraid to deal with eBay because they apparently cannot be controlled. I have the email from eBay sent at 9:39 AM that I wanted to cancel the order and that they were notifying the sender WHICH THEY OBVIOUSLY DID. THIS COMPANY RESPONDED TO EBAY THAT THEY COULD NOT CANCEL THE ORDER AS THEY HAD SHIPPED IT ALREADY. Who are they trying to convince that what they have done is ethical in any way? I am partially blaming eBay for this as first, they MUST be aware of this companies reputation, and second, they are allowing them to continue to do it to hundreds of customers. I will continue to ask eBay why they are shielding this group that has a long history of using this shipping scam to hurt eBay's customers. By the way, the eBay ad stated "FREE 1-3 DAY DELIVERY WITH HASSLE-FREE, 30-DAY RETURNS!" I have no confidence in their statements they will refund all my money hassle-free when all they had to do in the beginning was not force a shipment on an item they knew should be canceled. They sent it out after the cancel request knowing I would be forced to go this route and making it as difficult as possible to get a refund, certainly not hassle-free. It's the way they operate. Here are the shipping details as detailed by VMInnovations shipper, Laser Ship. As you can see, the label was created at 9:08 AM in order for VMInnovations to use the "shipped' already scam they have a sordid history of using to perpetuate their shady business practices and evade eBay issues. Does anyone believe they then ran the package to the shipper before receiving the request to cancel from eBay 31 minutes later. Apparently not because the shipper did not scan the package into their facility until 3:33 PM, 6 hours later. It was at VMInnoavtions for quite sometime before they sent it to the shipper. C'mon eBay, pay attention to these dishonest practices. 1,333 negative feedback ratings in one year for your trusted seller!!! Jul 14, 2020 3:33pm LaserShip Origin Scan DAYTON, NJ Jul 14, 2020 9:20am Shipment information created by LaserShip Jul 14, 2020 9:08am Label Created, tracking details will be available once the package arrives at the LaserShip facility This company has 120 complaints filed with the Better Business Bureau!!!

Do not buy from this company. We ordered an intex inflatable boat for a camping trip. A FedEx tracking number was sent but the item never arrived. I was first told by FedEx that the item may have been lost, but then it was miraculously found 2 weeks later. It was to be reshipped out. I received an email yesterday staying that I needed to contact FedEx to give them more information so they could deliver my item. I called FedEx and they told me I need to contact the shipper because the shipper had contacted them to say the wrong item was shipped. The help phone number is never answered. It always says we are currently closed despite the fact that I am calling during the listed helpline hours on their website. It seems like this is a scam. Some reviews seem okay but perhaps they oversell the items and only a small percentage of people actually get what they order while they hold everyone else's money. I have sent multiple emails and have received some responses but they often don't address my actual questions. I sent another email today asking for a refund as the item clearly doesn't exist or was not actually sent to us. As it appears someone from the company always responds to negative reviews on this site, we thought writing a review may be our best way to get a response from them. We would like a full refund as we never received the item we paid for.

I ordered the waterslide from Amazon only to realize they created a fake tracking notice and FedEx never recieved the package. Amazon then states it is not the seller's fault because the product was shipped. Huge scam. I then ordered from Target as my kids have waited all summer for the slide to come back in stock. Turns out it is fulfilled by VM Express also. Target has been no help because it is a third party seller. Last thing our kids need these days is more disappointment! Now I am out $300 for two slides!

Stay away from this company. Ordered valves, sent the wrong ones. Trying to cancel a 2nd order thats been ready to ship for two weeks. Just because the shipping ticket was created they won't cancel... bad busness vm express watch out for this flakey company.