VM InnovationsReviews of vminnovations.com

Response from VM InnovationsAug 19, 2020

Hello Henny, I am so sorry to hear your fire pit was not functioning on arrival. Once an order is placed we are unable to guarantee cancellations, but do our best to complete them as we are able. We are more than happy to take a closer look to see what we can do for you, but are unable to locate your order based on the provided information. Our team is available daily via phone at the phone number you have provided above as well as via email at [email protected].

Response from VM InnovationsAug 19, 2020

Hello Sarah, I am so sorry for the confusion surrounding your order. Once an order is marked as delivered we are unable to make further changes to the order. We are always happy to provide a driver follow up investigation in attempt to locate the package. Typically, the best option to ensure you are protected is to contact your payment provider and make a claim for "goods not received". While I am unable to locate your order based on the provided information, we would be more than happy to assist you further via phone at 866-639-9320 or email at [email protected].

Response from VM InnovationsAug 17, 2020

Hello Lauren, I am so sorry that your item is not working. We are always more than happy to replace or refund any defective products within the return period on the marketplace. Outside of this time period, many items are covered by a manufacturer's warranty! Unfortunately, I was unable to locate your order based on the provided information, but if you have outstanding questions, please do not hesitate to contact our team directly!

Response from VM InnovationsAug 17, 2020

Hello Timothy, I am so sorry to hear that your vacuum did not work. As stated in email correspondence with our team, we are always more than happy to provide a refund upon receiving the item back. At this time, the tracking ID provided via USPS does not show any updates. If there is a different tracking number it could have been, please let us know and we would be more than happy to check into things further for you!

Response from VM InnovationsAug 13, 2020

Hello Nic, I am sorry that the price of our pools and pool supplies are higher than you were hoping. The market price of our items may fluctuate automatically based on a variety of factors. At this time, the price being shown is what the item is currently selling for so we would be unable to adjust it in any way and I am sorry for any trouble this causes. Feel free to check back on this item at a later date to see if there are any changes or promotions running at the time. Let us be clear that we do not partake in price gouging and are compliant in all laws related to price gouging. If you have any additional questions please reach out to our team directly at 866-639-9320.

Response from VM InnovationsAug 4, 2020

Hello Shelley, Thanks for taking the time to get in touch with us. If you are still missing a return label all you need to do is let us know so we can ensure the email address on file is accurate. Many times, these labels also fall into the "junk" folder of email providers as well. Walmart is to provide return labels and it sounds as though there is some confusion. If you still have outstanding questions please let us know.

Response from VM InnovationsAug 4, 2020

Hello Tom, I am so sorry to hear your item arrived damaged. We are always more than happy to refund partially or fully within the first 30 days - marketplace permitting. I was able to locate 2 orders under your name, but it doesn't appear we have received correspondence on either order. If you are still in need of assistance, please reach out to our team directly at [email protected]

Response from VM InnovationsJul 31, 2020

Hello Mark, I am so sorry that you received a damaged item. While I am unable to locate an order under your name, if you email us at [email protected] with your order number we would gladly provide a refund to you. I apologize for any inconvenience this has caused.