VM InnovationsReviews of vminnovations.com

I've made two purchases of hard-to-find items during the Covid-19 pandemic: a 15' above-ground swimming pool, and a pump to service it. Not only was VMInnovations the only affordable source I could find for either item, but their shipping and tracking service proved efficient and correct. We are greatly enjoying our purchases.

You would think with as many bad reviews as thia company has I would have known better... Price gouging everyone on pools since stock is low everywhere...

Purchased an item that was unable to be shipped to California without an additional part. Their customer service emailed me days later and gave me 2 options, (1)send me the additional part at no additional cost or (2) refund my money. I took option 1 immediately and got a reply days later that they could not honor their offer and wanted to charge an additional $100 on my card. Customer service is trash along with their descriptions, at the bottom of their emails it states customer satisfaction is their priority, they obviously have a very unique way of showing this. Save yourself your time and a headache and avoid these guys at all cost.

Took 14 days to tell me that it was out of stock. Waste of my time.

DO NOT ORDER FROM THIS COMPANY! I ordered a pool that was supposed to come with sand filter and pump. They refused to Send me my items or refund me. I was over the 30 day mark by 10 days. I didn’t realize this was missing until we were putting pool together! I spent a lot of money on my pool and now have to come up with more money for a pump and filter I already paid for!

Oh no. I'm afraid I should have read more reviews before buying from these people and now fear I'm in the middle of the same boat. I ordered a 12x24 summer waves pool. Had the yard excavated to fit that. Then I recieved an 18' round off brand pool. So of course this won't fit. I contacted VM Express, and after a few days they finally responded saying to send it back for the refund. They wanted me to haul a 250lb package to UPS and pay the shipping (around $200!) So I said no, that's ridiculous they made the mistake and they need to pick it up and pay the shipping. They seemingly agreed, but then never arranged a pickup. I keep emailing and calling, I get a busy tone or email response saying they need my personal email address to arrange pickup SHADY! We are now nearly 3 weeks in, no pool, no refund to buy a pool from a more reputable vendor, and heartbroken kids.

I placed a order june 16th with a guarenteed delivery for june 18th. Its now June 18th and the shipping company is telling me my my package hasn't even been dropped off. I now have to postpone my trip to wait for a package that was supposed to be here today ! It was a gift. I ordered it from them because they had the 2 day delivery option. A order i placed with another company AFTER them is already shipped and on its way yet my tracking with this order has not even moved. Only a label created. Its ridiculous.

I bought a 15' by 48" bestway pool on June 11th. recieved the pool on June 15th. I couldn't find one anywhere that was reasonably priced. So I was happy to find one on new egg.com sent by vm express. Fast shipping. It was just the pool and frame but that was stated before I purchased. Thank you! You guys saved our summer! I was worried when I read all the horrible reviews. My experience went well.