VM InnovationsReviews of vminnovations.com

Spreetail is an unbelievably pathetic seller. I ordered a birthday gift through Walmart.ca that was fulfilled (unknowingly to me) by Spreetail. I then received a completely different item. After being directed to Spreetail by Walmart support. I ended up in a circular email exchange with what I can only assume was either poorly trained AI or a human that should be immediately fired. Spreetail just kept telling me that they had shipped the correct item and that I must have mistakenly ordered something completely different (despite my Walmart PO). This went around in circles endlessly; "No I didn't order that", "our system says you did", "but I didn't see the PO?", "are you sure?", "yes I am", "can you confirm its the wrong item?", "yes I can", "our records show it's the item you ordered"... and around we went until I had to get get a drink to help rid myself of the memory of this experience. All I wanted was for them to pick up the wrong thing and send me the right thing. Apparently this (which is kinda their core business) is too much for Spreetail. Pathetic. Stay away and order somewhere else if you get any whiff that your order is moving via this company. Now I don't have the gift for the birthday and have been left depressed by the notion that a contributor to our economy could fail this miserably at their raison d'etre. EDITED: Case and point... See response below. Back to the beginning, again. Unbelievable.

Dreadful company. Please do not use. If I could I would have given zero stars. They have charged me for my order. Failed to deliver it, lied and said I wasn’t in and then ask me to fill in a returns form even though I never received it. AVOID at all costs.

I don’t even want to give a star! If I would have known I would have to pay for my return I would have never bought 3 more 200.00 stools from them!!!!! Now I’m stuck with 2 other stools that they will not pay for shipping back which is the same price as purchasing price! I have never had this problem before with any Amazon purchases. The stools in pictures matched my house in person not so much! DO NOT PURCHASE FROM THEM UNLESS YOU KNOW FOR SURE THATS WHAT YOU WANT!

I ordered through Amazon UK. Spreetail delivered the wrong items, which I had to return at my own cost. Through Amazon I recieved a refund for the items, but have had a wearying and time consuming experience trying to get a refund of the return postage of two large boxes. They kept asking for more and more details: puurchase invoices for items, postage and tracking numbers. All these were supplied as requested. After a month of getting absolutely nowhere despite their continued assurance they were doing their best to help, I received an email staing that theycould not help as they are based in USA and I was in the UK!! If they had bothered to read all the documents I sent, they should have realised at the outset that UK and Great Britain were the other side of the 'Pond' in Europe. I shall not ever deal with this company again. Zero marks for Brette Thome, CEO

Never received item, very disappointed.

I wish I could got lower. Bait and switch company. I only ask for the difference in the cost of the two products and they only want to give a portion. Amazon needs to quit selling their false advertised products.

Not my favorite company. false advertising. Sells defective second hand crap sent in dilapidated boxes. Then refuses to refund based off of technicalities. But after persisting, the third time I tried, someone did apologize and refund my order, though I had threatened to contact the attorney general. More like 2.5 stars. But they resolved things faster than DHGate and Wish. The bar is low these days.

Terrible customer service. Won’t answer your questions, just send you generic robot like “so for the inconvenience but we will do nothing to help you.” Want me to pay for shipping from Toronto to Nebraska for after spending $2000 with them. It’s an oversized item that would cost me $500 to ship at my cost. Even though this item was already in Toronto and was delivered to me the next day. Obviously have a warehouse here and this is an unopened product that could easily go back to its warehouse. They are just deliberately trying to refuse the return. WORST CUSTOMER SERVICE I HAVE EVER HAD. I’ve never had such a poor experience with any company in my life. STAY AWAY!!!