VM InnovationsReviews of vminnovations.com

I rarely review products that were not acquired through vine purchases. I'm choosing to review this one because after I purchased this speaker, I researched the seller and viewed many negative reviews on their website. Upon reading some of those reviews, naturally I expected the worst upcoming experience in product purchasing. I happy to report that those expectations were not met and everything went smoothly from purchase to usage. (Although the next paragraph contains comments that/if they were negative, they could not be blamed on the seller/shipper of said product, unless they actually manufactured the product.) The sound quality of this speaker is excellent, and the bass is much deeper than the speaker (12" woofer) it has replaced. The quality of sound you get from this speaker is at a great price that's hard to be beat. The installation was very easy for me. Since I was replacing with the exact same size, removal of the old unit's mounting screws and connection wires was all that was needed. Replacement (new set) of the mounting screws was needed because the newer unit's mounting surface was 1/4 inch thicker but everything else fit right into place. Total removal and replacement time was less than 10 minutes. I give this speaker and seller 5+ stars. The speaker is great quality for a decent price. The seller gave an estimated delivery dates and it arrived in a timely manner. Both of those points exceeded my expectations and deserve a positive review from a customer that highlights their excellent work.

Terrible customer service and price gouging. I ordered a Calphalon Stock pot on Amazon through them. 12 hours later , I saw the identical item on Amazon with a different seller for $99. They would NOT price match and would not cancel the order since it “had already been sent out”(On a Sunday,New Years Eve). I would need to pay $9.95 to return ship the item.

1 star is too generous but I can't do 0 stars. I ordered an item via Amazon with next day delivery. It was apperently delivered but the item did not turn up. I contacted them, had a nice apology with the offer of a replacement but in 2 to 3 days. I needed to pick the item up which I purchased on basis of next day. When I pointed out the fact I had next day they just did a refund without my permission. When I said I did not want a refund they said too late it was fully refunded even though they had also said it was 7 days to refund. This was one of the worst customer experiences. Why did they not just simply ask DPD where it was delivered to.

Spreetail has the absolute worst customer service. Their Amazon operations are a complete disaster. They charge customers for products they didn't even order and refuse to give refunds. Spreetail basically steals from people. Be warned.

Only sent 1 item i ordered. That item was broken! Very poor

The company do not send out what you order. Do not order anything from them on Amazon! The company is unprofessional and are ripping people off especially Amazon who have to refund on their behalf. They use Hermes which are the worst courier company in the U.K. They dump parcels anywhere and lie and say handed to the customer. Citizens get rid of these companies and don’t support them.

APPALLING CUSTOMER SERVICE - HAVE TO GIVE 1 STAR TO REVIEW 🤷🏻‍♀️🤷🏻‍♀️ Only 1 of 4 parts of the order arrived (all parts were identical). I have emailed MULTIPLE times asking for the other items / details of their dispatch or a refund... ABSOLUTELY ZERO COMMUNICATIONS. Reading the other reviews I see that they are not really bothered with menial things like good customer service. Like many other reviewers, I wish I'd have read the previous reviews before I ordered. I used an intermediary company to make the purchase, have used them before with great success. They state that they do not get involved with transaction issues. 🤔🤦🏻‍♀️ STEER CLEAR

One star is too good for this company. Ordered a shed yesterday. Paid n full and received my order confirmation. Spreetail much have listed the wrong price so they contacted eBay and lied saying I canceled the order. Tried reaching out to manager. They could care less. Beware FALSE ADVERTISING. Refunding for something you didn’t ship does not sound like a remedy to me. I wish I had seen all these other reviews before I placed my order. Seems like this company is very bad business practices and does not care about customer service. Just another sale or not