Vivid RacingReviews of vividracing.com

I've ordered several things from them so far and I've gotten them in a timely manner and also they answered my questions about products in stock and clearance items.

!!AVOID AT ALL COSTS!! My son and I recently ordered a carbon fiber hood from Vivid Racing and unfortunately, my experience has been far from satisfactory. Upon receiving the package, there were no visible signs of damage, and my son signed for it without being instructed to inspect the contents. As I intended to keep the hood protected until we were ready to install it, I did not immediately open the package to examine the product. However, when we finally opened the package, we were disappointed to discover a noticeable crack in the carbon fiber. It was evident that the damage had occurred prior to it being packaged, as there were no visible signs of harm to the back. We promptly contacted Vivid Racing with photographic evidence of the issue, providing them with all the necessary information they requested. Regrettably, dealing with Vivid Racing's customer service has been an arduous process, lasting a whole month. Despite my immediate claim and the evidence I provided, it has taken multiple back-and-forth communications for them to offer a mere $100 refund on a $1500 hood. Such compensation is far from fair considering the extent of the damage and the price of the product. In light of our experience, I strongly advise others to approach Vivid Racing with caution. If you are in the market for automotive accessories, I would recommend seeking other reputable companies to ensure a more satisfactory purchasing experience. Vivid Racing's lackluster customer service and unsatisfactory resolution to my issue leave me with no choice but to discourage any potential customers from relying on them. Overall, my encounter with Vivid Racing has left me disappointed and frustrated. I hope that this review may help others make an informed decision when considering purchasing from this company.

Sent a different product from what was originally ordered, but still charged the higher price. Always got the runaround from customer service.

I was looking for a couple Venomrex 601wheels to finish modding my F-150 and Jeff Bouse was there to assist in helping get me one of those wheels. Got it out the same day and got it a couple days later. He was great and more than willing to help out…great customer service…..thanks Jeff!!!

Ordered a matching xd rim for my 4runner. Got it within a couple days. No issues! Wish they put a sticker in the box for my tool box. Maybe next time! I'll order from them again.

I made my purchase directly from Dan Mermelstien at vivid racing... not everyone will have this experience. Purchased an item from him that they stated that they have but after the purchase, he stated that he didn't have it and that his team wasn't on top of the inventory. So he reverted to having one of the items that I ordered, specially made. Luckily, however as he was looking around in the stock room, he found the part that i ordered and shipped it out immediately. I couldnt be happier with my transaction and i will be buying from Dan and VividRacing again!

Shipped on time, clean packaging and love the product.

Rude customer service. Called to check about fittment of an item. The guy on the phone was very impatient and huffed when I asked questions (I am not an expert and wanted to make sure before ordering). I became upset and told him to forget about it and I will order elsewhere!! Hung up and was ticked off!!! They will surely lose customers and potential customers with this attitude!