Eric C.
DON'T BUY FROM VIVID
I purchased a pair of sports car wheel spacers on 12/12/23 from Vivid Racing. Per the Vivid website, the size of the spacers I ordered was deemed to be the appropriate size for the REAR of my car. However, an expert in car modification advised me that based on his experience, they would be too large and instructed me to exchange them for smaller ones. On 1/11/24, I called and requested an exchange for the appropriate smaller size. These smaller spacers happened to be the same size of the spacers I had also ordered for the FRONT of my car which worked fine. My return request however was denied by Vivid despite their 30 day return policy. After two weeks of exchanging dozens of emails with them and making several attempts to contact them by phone (each with no answer and my voicemail messages were ignored), they twice requested photos of the unused spacers. I sent the spacer photos each time. After they reviewed the photos and obtained approval from their supplier (another 2-week delay), they issued me an approval for the return, providing me a return authorization (RMA) on 2/6/24. I mailed them the spacers and they confirmed their receipt on 2/15/24. After not having received a response one week later, I emailed an update request on 2/22/24. On 2/23/24, they denied any refund claiming the items were "damaged or in used condition." They claimed that: "Based on the photos you had sent us, this damage was not present at that time." This is a fraudulent claim by them. The photos I submitted for return authorization were exactly how the spacers were when I placed them in the box for return. Vivid emailed me photos of used spacers that they claimed were mine but were not.
Response from Vivid RacingMar 4, 2024
Hello We had to request photos as you attached a photo of spacers pull from a website. Then following the return chargebacks were filed. Used spacers were returned, we accepted the return based on the photos you sent but then accused us of fraud because the spacers received did not match the condition as the photos. The Returns lead asked for the photos you stated you have showing these were not damaged at different angles and you refuse to provide them. Based on the information, we received used items that go against our return policy with a chargeback filed to guarantee a refund.