Vivid RacingReviews of vividracing.com

Very quick delivery, item arrived as described. Great sound and bolts up with no modification

What went wrong this time? Wonderful question. I placed my order with hopes that this would be a great experience with a reputable company. Upon placing my order I tried contacting the company because shipping sent a notification my order was cancelled. I spoke with customer service who basically said they didn’t know but it would update the next day. After that I asked about potentially cancelling my order. I tried making my account and was never able to log in or do anything. It felt like a scam and I was not provided any update emails on confirmation or anything. I felt like I just threw a bunch of money in the air and hoped it would work out. I made multiple attempts to contact the company with some questions only to have them make contact a week or so after the order was delivered. I’m unsure what is going on at this company but there is a lack of communication and professionalism. Come to find out they did exactly what I should have done and ordered the parts from Spohn directly. Instead of dealing with Vivid Racing I should have just cut out the bs middle man and ordered directly. Will NOT be using this company again. Save your money and look elsewhere. This is the 4th time they’ve sent me an email asking how the order was and how my experience was and I’ve said the same thing every time. This company could care less what you have to say. Save the stress and buy elsewhere.

Nice product.

Need ignition coils in a rush order online and called and had them next day very friendly and helpful customer service

Horrible customer service. Placed my order on 2/7/24, site did not mention item was on back order and expected ship date was 5/31/24. Working on getting a refund currently. Wait time to speak to someone to cancel is a joke!

The item arrived faster than expected. communication was good.

This company has stolen $750 from me Despite the claims in their response to this review the money has not been refunded! I ordered a custom number from Vivid and it took a month and a half to arrive. Once the bumper arrived it was a complete joke. The body shop doing the work informed me that the bumper was the worst product they had ever seen and seemed it unusable. I immediately returned the bumper to the Vivid warehouse and they said they would refund me the money and here we are 3 months from the original date of purchase and still no refund.

Product is smaller than the part it's replacing. Gaps all around the headlight assembly. An communication sucks. But did arrive early