Vitasprings offers health supplements and natural herbal products for both men's health and women's health, including vitamins, nutritional and anti-aging supplements, diet and sports nutrition health supplements, natural personal care, health and beauty supplies.
Vitasprings (vitasprings.com) has 134 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
vitasprings.com
Website
vitasprings.com
Category
Food Production
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: May 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought a weight gainer and chose international express because i need it ergently, after payment, i recieve no news of ny order, all i recieve is a reciept with nothing usefull on it, and no tracking number, and the link you people sent in the email to track my order was not working at all, and nobodiyy replied to my email when i emailed you people. This is very irresponsible service,
Response from VitaspringsApr 2, 2014
Dear Fan Yu,
Thank you for your shopping from our store. Our store hours is 9AM to 5:30PM pacific time. We just received your order and your email in this morning. Your order is still in process, we will email the tracking number to you after we ship the package out. Your satisfaction is very important to us, any inconvenience this may have caused we will work hard to ensure your order arrives to you as quickly as possible. If you have any questions, please feel free to contact us.
Best regards.
Vitasprings
RW
Ralph W T.
poor.
My order was for 5 items @ $19.64 equaling $98.20 & I was supposed to get a 3% discount plus free shipping for having an order over $80. When I entered the order, I received neither the discount, nor the free shipping. So instead of paying $98.20 I was charged $106.36. This is very disappointing to me, and I think that my charge should be adjusted.
Response from VitaspringsMar 31, 2014
The $106.36 is pending authorization, it will be dropped off from your account in couple days. The actual charge of your order will be $95.25, we have manually applied free shipping and 3% off discount on your order. We value your business and want to make your experience a wonderful one. If you have any questions, please feel free to contact us. Best regards.
NN
Nilgün U.
quick help and I'm glad
In 2012, I gave the order. very nice service. Services are provided not in my country. and I am very satisfied. Thank you very much for everything
SM
Stephen M.
Customer service is terrible
We ordered on Feb 16th, and after weeks of unanswered phone calls, our order showed up on March14? Site listing states 2 days to ship. We will never order from vitasprings.com again
Response from VitaspringsMar 17, 2014
Hello, we would like to apologize for the unsatisfactory experience with our company. We usually take 2 business days to process the order, if the item is sold out, we need to transfer from our east coast warehouse or order from the manufacturer. Because the item which you ordered was on back order before, so the shipment was delayed. Rest assured we value your business and want to make your experience a wonderful one. For any inconvenience this may have caused we will work hard and improve the service on your future order.
TE
Temperance
Unhappy with length of time to deliver
I placed this order on Fri Feb 21, I received a call on Mon the 24th saying that they had received my order and would fill it. Two weeks went by and there was no update to my order. Finally, late on Fri Mar 7 I get the much anticipated "Your order has shipped". There was no indication that it would take 2 weeks to fill and ship my order, there was no notice, no update, no nothing. I am quite unhappy with this, especially since the tracking number showed "No Order Found".
Looking again today (Mar 10), I see that the order has been shipped via 2-day mail - which may or may not be the standard method. But after this experience of having to wait 2 weeks for something to ship, I'm not likely to return and I'm going to be hesitant to recommend my friends. We'll see.
Response from VitaspringsApr 21, 2014
Hello, we would like to apologize for the unsatisfactory experience with our company. Orders usually take 2 business days to process plus the standard 3-5 business days to ship to your location. If the item is sold out, it will be transferred from our east coast warehouse, we will take additional days to process your order. We double checked your order, 2 items transferred were transferred from our east coast warehouse, therefore your order was delayed. We would like to assure you that Vitasprings take all negative feedback seriously and consistently looks for ways to improve customer service and order processing. For any inconvenience this may have caused, we will work hard to ensure your order arrives to you as quickly as possible. Your order was sent out by Priority Mail on last weekend, your order will be delivered in these couple days. If you have any questions regarding our company or products please feel free to contact us. Best regards.
We have put trace of your shipment with DHL, your package is held in customs, they randomly checked shipments, if any problem, they will contact the recipient directly. We tried to file loss claim with them, but the claim had been denied. Please try to contact DHL, the tracking number of your package is 082411099278, and the customs form number is LN836245320US. You might find the package information from the customs. Sorry for your inconvenience.
BK
bkrishna87
Very poor service!!!! Didn't get the order even after 5 months!!!!
I placed order for few medicines on 14th Nov 2013, but till the date i have not received my order having order number 289422. I have sent emails since the past 5 months but the only reply I get is "We will have the shipping company conduct the trace on this order" and then no one replies back. Upon asking for refund the customer service was extremely rude!!! I normally do not complain much but this was very poor performance!
I am still wasting my time with the company to deliver the packet.
Response from VitaspringsMar 10, 2014
Hello, we would like to apologize for the unsatisfactory experience with one of our customer service representatives. Orders usually take 2 business days to process plus the 2-4 weeks to be delivered internationally. Sometime it will take more longer if the customs randomly investigate shipments. Please email us your order information so that we can put trace with the shipping company. Again for any inconvenience this may have caused we will work hard to ensure your order arrives to you as quickly as possible.
RE
rebekah
recent reviews?
Are there any more recent reviews? I understand that the initial response was overwhelming, but is the service still this bad?
Response from VitaspringsJan 29, 2014
Can you provide your order number? If you have any question regarding our company or your order, please email to us.
HO
Hopkat5308
How long can delivery be delayed!!??
Ok... So after looking for a certain product for some time I found it on Vitasprings.com. Ordered, paid, delivery will take 2-6 weeks (I live in Australia). So 6 weeks later still no delivery, I sent an email querying it's whereabouts. I was told to please wait another 5-10 days as customs can hold the package up.
So 11 days later, still no package! Sent ANOTHER email demanding a refund and was then told that I had selected regular mail which can take 4-8 weeks!!!!!! I questioned the legitimacy of their company to be asked again to please wait 5-10 days.
I'm still waiting........
This company is without doubt a total FRAUD and I have reported them to Paypal and the government consumer watchdog so hopefully they can't rip anyone else off!!!
P.S. If you have a look at their replies to people's reviews on this site, they all say the same thing LOL. DODGY!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from VitaspringsJan 29, 2014
Please check our international order policy @ http://www.vitasprings.com/international.html, we kindly suggest customer to make sure the items can be imported to your country prior to ordering. We are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country. We only use the best shipping companies such as US post office to send the items for your order. Please tell us your order number, we can provide package tracking information for you.
