VitaspringsReviews of vitasprings.com

I won't order from Vitasprings again. I placed an order on June 15 and by June 24 I contacted them to find out the status of the order. I received an email from them the day after the order was placed with the order information and a link to check the current status of the order. The link took me to their site where I could check the shipper (UPS) tracking. There was no tracking information on the order. I kept receiving these emails and there was no tracking information. I checked everyday and finally on June 24 I sent customer service an email asking what the status of my order. I received back a reply and I quote... "We did received the shipment from the manufacturer but the packing has been changed. It's now 30 Capsules per bottle and you only takes 2 capsules per day. Please see the attached image. Please let us know if that ok with you?" When I placed my ordered it was for 90 capsules!!! That meant the cost had increased by 3 times. The best they offered me was a 10% discount. I felt the fact that I wasn't notified immediately of the price increase and had to contact them to find out, there was no way I was ordering anything from them. That is total disrespect for the customer and they don't deserve my money.

The order was confirmed 7-June-14, that was a Saturday and I was told that no shipment will be made in weekends when I check status on 9-June-14. I checked again by email on 16-June-14, received tracking# on 17-June-14, meaning that my order was not shipped until I checked the 2nd time and I never get notification or explanation for late shipment.

I was really disappointed in the fact that I ordered 1 item of vitamins 6 days ago & I just received confirmation that it just now ready to be shipped! I order a lot of products online and this kind of delay in processing, waiting a week to ship seems crazy!! My Response from the Vitasprings reply: Wow! How condescending of a comment from Vitasprings. My apologies as it was 5 business days so far, according to USPS it hasn't even been picked up yet. I agree with the majority of reviews, horrible customers service, poor shipping practices & a disappointing company to work with in general. I won't do business with Vitasprings again! I'll take the time to drive to a Vitamin Shoppe where they excel at customer service.

It took them three days to find out it will take a week before they could ship the product. But my paypal account was charged as soon as I placed my order. no one answer the phone for handling current orders but they have someone to answer to take new orders. try to talk to the the new order hotline but as soon as i said it's about current orders i was switch to the current orders division without even listening. Of course the current orders division got no one to attend the phone.

The company listed the product as available then waited 7 days to let me know it was no longer available. I never received any communication, written or telephonic, indicating there was a problem with the order. If you really need the product, find another merchant.

I'll be honest, I haven't even received the product yet (Cupuacu capsules), but we placed the order on May 19, and it is now June 10. It didn't even ship until June 3, with no contact from VitaSprings saying the order was delayed, or out of stock, or whatever the issue was (if there was one). They are in California, and I'm in NJ. A regular piece of mail usually takes 2-3 days (I know, I have a friend in CA). By tracking, I can see it finally made it to NJ on June 6 and has bounced around the state. Now this, I know, isn't VitaSprings fault, but regardless, this product should not have taken 3 weeks to get to me. Unfortunately, I'll have to order elsewhere next time.

I ordered 5 quantities of a product on June 3rd, (2014)., I haven't received even a status update 6 days later on my order - the status is blank. Just left a voice mail on the customer service mailbox. I am reserving judgement but so far it has been very confusing. I am in Seattle, so there is no Customs clearance involved in this. But for now, I expected to see at least some update on the order and I am not feeling good about the whole experience. Let us see - this is a chance for them to step up. Unlike the others here, I have an open mind- I get a satisfactory response I will have no problems coming back and leaving a better review

I ordered on May-25th and paid $28 for Express shipping. Three days later they asked me to confirm the shipping address. Another three days later still no tracking number or shipping confirmation email. After 8 days I opened a PayPal dispute and now received a tracking number through PayPal. However, as of now it says "NOT FOUND" on the USPS website. VERY DISAPPOINTED WITH SERVICE! VITASPRING IS A SCAM, BUYER BEWARE. After 8 days and a PayPal dispute they send me an invalid USPS tracking number. Vitaspring is fraud.