VitaspringsReviews of vitasprings.com

I ordered from this company in the first week of January. I received a query on my credit card which I found strange and should have cancelled my order at that point. I answered the query and have been waiting since. I make contact with them yesterday. My order is being shipped today!!! What kind of service is this? A disgrace to their country, to the world that any company like this should be allowed to trade. I have since bought what I want from another company. I do not expect to receive anything from this company and if I do, it will take forever to get here. Very angry and would advise anyone with doubts NOT to order from this company.

I placed an order a month ago. It took a while and finally received an e-mail confirmation stating I would receive the package over a week ago. After I did not receive it, I saw that it made it to my town, but was sent back and then turned around again. VitaSprings response: "Don't worry. The package might get delivered to you within 1-3 days." Ridiculous. I still have yet to see it.

I placed an order of 3 bottles of fish oil on 8/27, have not yet received my shipment after 2 weeks. My emal inquiry was never returned. Finally got hold of someone in customer services who had no clue where my order was. Eventually someone called back to inform me that manufacture shipped them the wrong products and do I want to cancel the order all together since it won't arrive on time before my oversea trip. The customer service girl has a terrible attitude. Their manager hasn't yet returned my phone call. Unbelievable!

In this day and age it is very-very difficult to have a "sudden" inventory problem (barring losing your inventory due to theft, fire or something like that). In this day and age it is very-very unacceptable not to communicate promptly (email, baby... email) with your customers. That's what they have done and it is unacceptable (not to mention their now obvious incompetent pricing to begin with). The statement "Will ship in 4-7 days" (sometimes in red to attract your attention) is prominently shown in the product page, in the checkout receipt, and in their confirmation email to you. Then in six (6) days they sent me an email stating that "due to an unusually large response" they are out of stock and that the order will be either completed within 30 days (imagine this!) or it will automatically cancel. I emailed back asking to cancel immediately and went on ordering the supplement from another place. Yes, Vitasprings attracted me with a very good price, but given that, I ultimately was making my decision based on those "4-7 days" when placing my order with them; they effectively lied to me (and to many others, I am sure). I paid a bit more in a different store and got my order from them in 5 days, as promised.

I ordered some merchandise from Vitasprings on 12/13/2010. On 12/15/2010 I send them an email wanting to know the status of my order. I received a reply from them stating that they would be sending me the tracking number via email. I also called them on the same day and they said the order was ready and as soon as it was scanned by UPS they would send the info via email and leave a message on my phone. I finally received the tracking number today 12/21/2010 after 3 phone calls and the order had only been shipped today. They tried very hard to place the blame on me, but that was totally ineffective. They are a horrible company who has no idea what customer service means.

Company has a posted ship policy stating orders will be shipped 1-2 days, if items are not in stock they are deleted from order. After twenty days I emailed and called to find out where my order was. Response was that item was back ordered and my order was going out that day. It is day 23 and still no package. Totally unacceptable service and communication.