Bernard F.
A Company Improving in Customer Service
I thought I should post my generally positive review of VitaSprings on this website, given the avalanche of negative reviews. On the one hand, it really shouldn't take more than a week after an order has been placed for that order to be on its way to the customer. On the other hand, I was actually able to correspond with an actual human being ("Andy") who was good enough to explain that orders that need to be fulfilled by using stock at the "warehouse" as contrasted to at the "store" are naturally going to take longer to ship. Also, this was a situation where I had been trying to get the product through Amazon but no vendors were shown as having inventory ready to sell. Further, the manufacturer's website was directing me to pick up the product at a Wegman's that is out of my general range for driving in my old age - so I was just grateful that any vendor had the product in inventory. Overall, if VitaSpring will continue to make the same effort with others as it made with me to keep the customer informed as to what's going on (in an era where we've all come to expect that the products will be on their way no later than a couple of days after ordering), their reputation that we see on this website will justifiably improve.