VitaspringsReviews of vitasprings.com

Response from VitaspringsMay 30, 2014

Jay: We are truly sorry about the delay on processing your order this time. We are sorry that we had to transfer couple of the items from another warehouse. We will make sure to improve our inventory control, and shorten our shipping time for you and for other customers. Thank you. Customer services

Response from VitaspringsMay 27, 2014

It looks like USPS website has problem now, please track the package after couple days, the tracking information will be updated once the shipment is scanned in your local post office. Here is our internal shipping information, your package was sent on 5/23. It should be delivered by the end of this week. Package ID: 9400110200882196857889 Shipper Details Addressed From: 2003 Tyler Ave South El Monte, CA 91733-3542 Mailing Information Destination Address PO Box 523 -------------- Package Details Weight: 5 oz Mail Class: First Class Package Service Delivery Confirmation Insurance: No Package ID: 9400110200882196857889 Date Printed: 05/23/14 Date Postmarked: 05/23/14

Response from VitaspringsApr 23, 2014

Thank you for your shopping from our store. The shipping charge is based on the weight of package, the weight of your shipment is around 7LB. International shipping charge will be $61.50, we have issued refund of $24.50 to your credit card. I checked Vitaminlife.com, the $15.60 shipping charge is only for 1LB shipment. As our royal customer, your satisfaction is very important to us, we value your business and want to make your experience a wonderful one. If you have any question, please feel free to contact us.

Response from VitaspringsApr 3, 2014

Dear Sandeep, Thank you for your shopping from our store. We would like to apologize for the unsatisfactory experience with the shipping company. Your order was sent on 3/21 by DHL, the tracking information shows the package arrived in India on 3/24. Because customs randomly check the shipments, you shipment is still held in India Customs. If customs request any information from recipient, they will contact customer directly. As our store's policy, "we kindly suggest customer to make sure the items can be imported to your country prior to ordering." We have contacted DHL, they need you call them to verify the package information. If you have any question or need us provide any document for you, please feel free to contact us. Your satisfaction is very important to us. Best regards. vitasprings