VitaspringsReviews of vitasprings.com

I placed and order and 4 days later according to the lady that answered the phone it is still being processed but no explanation on what is taking so long. I tried to answer but she hung up the phone before the words left my mouth (that was rude). I guess I'll wait until Monday to see if they have some kind of status on the order and if not I'll have to call my bank and ask them not to make the payment.

They dont even have a legitimate email address , [email protected] and the customer service rep doesnt disclose their name. Paid for an order and never recieved it. They said they werent responsible since I chose standard shipping which has no tracking number. They will soon go out business

I bought one of their products for $19.24 and ended up paying over $40.00 to have it shipped to me. I specifically told them, and agreed to have it delivered, by NOT a courier company but by USPS, thus saving a lot of money. It specified on the invoice that it was a 'non UPS' delivery. So what did they do...they sent it by courier and I was forced to pay the delivery charge. I called them, they knew they had screwed up, and so agreed to refund me $20.00, not now though, ON MY NEXT ORDER. Are they serious????Do they really think I would buy from them again? After them thinking it over and telling me they would call me back for the third time, they never did. Did I mention that this courier delivery took over 12 days to arrive. I am so done with them. Not worth any more aggravation. I did however, leave a complaint on their FACEBOOK page and I suggest others to do the same so that all of our complaints get seen by not only several complaint sites but their company site as well.

Did you ever notice how when you put a deposit on a hotel or some other similar charge it appears right away but then when you cancel or get a refund it takes longer for it to appear. That's because the companies are holding that money on the books, the longer the better, times that by hundreds or thousands and they are showing greater assets daily then they actually have. Well we'll see if my order actually arrives in a timely manner and if it's what it's supposed to be but here is there con besides overcharging for shipping. Unlike any other website I've seen they have a note stating to make sure that you have a post office deliverable address. Who doesn't have a post office deliverable address that is shopping online? That was the clue. The day after my order there is a message: "This is Andy, please call us back to verify that this is a post office deliverable address," or some such words. Well I got that late so now two days after my order I'm calling him back; two days they've had my money. So I inform him and don't make a deal out of it though I already know that they are delaying shipping on purpose; who uses the phone for such things, why waste the time...money. Then he says, "The order will be processed soon." I asked, "how soon?" He says, "today." Well the next day, three days after getting the money, I get an Email that they are sorry but that the merchandise is on backorder from the manufacturer but that they will continue to order it and process asap...lol. I write them back telling them to cancel the order and refund my money. So five days after they got my money that they don't want refund they inform me by Email, " This order has been shipped, it's too late to cancel. The product did became available." LOL! Yet, there is still no shipping notice. So at the very best they've stretched my money out for a week and at the very worst they are going to try and screw me some more. Again, when you times this by hundreds or thousands that's a lot of extra money they are showing on their books daily. Yuchy smell coming from these people.

I ordered four big jars of vitamins which had a nine dollar shipping charge. A month later my order still had not been shipped, the company is in California I'm in Texas. It doesn't take a rocket scientist to figure out that shipping doesn't take that long. I then sent an email stating I hadn't received my order and I got an email saying my order had been processed and my shipment would be mailed in one to two days, two weeks later still no package. I sent another email and my funds were returned with no email In response. My advice? Don't purchase from these scammers.

Web site is friendly and client service is responsible

We waited forever for only one ordered item to arrive.

Poor costumer service and no attempt at refunding me. They claim the parcel had not been returned yet and I am still waiting for a refund. This was over 2 months ago. This company is a fraud and I am glad that website like this exist to not only vent your frustration, but help others. I ordered my item around the end of December and it arrived at the end of January, so a month later, with an additional charge of 12 pounds or so for import taxes. I declined the parcel, which was then sent back. I contacted Vitasprings numerous times before the item arrived asking if it had been sent yet and why it is so delayed. They merely stated that due to Christmas it would be busy etc. Why did I pay for international express shipping and then have to wait over a month for it to be delivered? That is more than ridiculous. Eventually, after nearly TWENTY!! emails I managed to persuade them to not charge me a 15% restocking fee and to refund my items. They decided that they would not refund me the postage, which was probably more than the items themselves. It's a big rip off! I recently emailed them again, as I received a letter from DHL asking me to pay the import taxes which they covered. The response I got is that I will have to pay the restocking fee now. What a joke, I will not. It seems to be someone else responding to emails each time they write, without keeping any form of record of the complaint and without reading previous emails sent. STAY AWAY!! THIS COMPANY IS A BIG RIP OFF!! Edit: So many bad reviews and so many bad responses from an unreliable company. No refund was issues, so do not try to claim that it was. I never received a refund, as you never issued one.