VitalChekReviews of vitalcheck.com

My birth certificate was ordered and I received an email from them with a UPS tracking number. Well, it was supposed to be delivered a week ago but nothing. UPS told me that I had to contact Vital Chek because my delivery date had been extended and they couldn’t give me any more information. I’ve been trying to contact them but no answer. I’m on hold for over an hour and nothing…

I’m kicking myself for not reading the reviews before I decided to order! There was no mention of needing any documents until after they had my money. I don’t have the documents required, and I am trying to get my initial fee refunded. I’ve been on hold three times for over an hour. Nobody answers the phone. I’ve emailed twice and now thrice. All I get is a copy of my order and that they need more documents. This is the worst company I’ve ever dealt with.

They took my order without making it clear that I would have to wait 6 months for it to be filled. When I complained they told me it was in the terms of agreement and there were no refunds. I wrote away to the County Clerk and got the document in a week for ten dollars, having paid $80 for this useless ripoff of a "service". Just contact the city or county clerk's office directly.

Trying to submit documentation that is needed is virtually impossible. I have tried to submit my signed request 6 times or more, and have been unsuccessful. NO one ever answers the phone. Lexus Nexus needs more customer service employees and needs to improve the website for documentation submission.

Never received the document, was on hold for over an hour several times, no one ever picked up, no response to email. TERRIBLE COMPANY!

My experience is exactly the same as everyone else's. I'm overseas and got locked out of the first claim for a marriage certificate but was still charged. I was told to attend the US embassy in my country for a signature which I did, uploaded and I was told the form was not satisfactory without any proper reason provided. Back and forth emails over fsix months and having to explain myself multiple times. This company is a scam. Do not use the. This process has cost me over hundreds having documents signed by notary's, travel to the embassy and solicitors offices all for nothing.

⭐ 1 star – and I would go lower if I could! I uploaded the required form on 5/14 and it was declined. I followed up many times to see why it was being rejected. Many phone calls where I was on hold for over an hour each time - no one ever came to the phone. I sent several requests through their on line form - again no response. Instead they CANCELLED my order and did not refund the fee!! On 6/5, someone finally called me!!...while I had already been on hold again for over an hour. They reset my account so I could download and notarize a form. I did that immediately. 6/6: Tried to upload the notarized form—locked out of my account AGAIN. 6/10: Still no response to my support ticket. Just sat on hold for 1.5 hours and gave up. Still no response through their email form. I have nothing to show from them except wasted time and endless frustration. Not only is the website unreliable, but customer service is practically non-existent. Even when you finally reach someone, the “fixes” don’t last. California requires you to go through VitalChek for certain records, and they are absolutely failing at the most basic level of service. This experience has been unacceptable, exhausting, and disrespectful, especially when dealing with sensitive life events like a death in the family. If you have any other option—go through the state or county directly. Avoid this company if you can!!!

Absolute garbage and a complete headache if you located outside of the USA. I do not recommend. You cannot contact anyone there. You just have to use their "form" on their website to ask questions which get answered like a week later or wait on hold indefinitely. I am from outside of Canada and can submit a sworn statement that is apostilled and they keep saying my document must be notarized in the USA which is impossible for me. Do not waste your money or energy. IDK, if i end up getting my document I may update this review.