VitalChekReviews of vitalcheck.com

Worst company ever. Charges you to take your documents and then never provides them. I think this company is a scam for information. All I needed was a death certificate. 24/7 Garbage.

This company is very quick to charge you multiple times, and reaching their customer service is even more frustrating. Once you get a hold of someone, they are unwilling to assist even when you point out the errors made. I ended contacting my bank and placing a dispute. Do not use Vitalchek, they have terrible service at best.

As soon as Vital Check got my credit card information they hit my card for an unexplained $11.75 before I even got my required information uploaded for processing. Then they added additional charges for shipping that I never approved. Lastly, when I tried to call to cancel my order, they let me “hold” for over an hour. This is a rip off. Beware! Get you documents somewhere else.

I had an extremely poor experience with VitalChek. I submitted all required notarized and embassy-certified documents, which were marked as “processed” in their system. Despite this, they rejected my Sworn Statement claiming the name was “not legible,” even though it was clearly printed, matched all documents, and was verified by a U.S. Embassy notary. Their arbitrary rejection has caused unnecessary emotional stress and delays in obtaining my late father’s death certificate, which is urgently needed for legal matters. Customer service has been slow and unhelpful. I would strongly advise others to be very cautious when using this service, especially for sensitive or time-critical documents. VitalChek must seriously improve their document verification process and customer support quality.

I placed an order on 2/24/25 for a death certificate for my grandfather who died in 1960, because I've been doing ancestry research. I don't live near Detroit, where he died, so I couldn't just go to the courthouse to request it in person. I even paid extra for 2 day shipping, bringing my total paid to $53.95-for a 65 year old death certificate that should just be available on ancestry.com due to its age. My confirmation email said the estimated delivery date was 4/28/25, but that I'd receive a second email notifying me of ship date and tracking. As of 5/6, I had not received any further emails. I called vitalchek, and the system says my order will be forwarded to the Detroit clerk within 24 hours. Sounds great, except that's the same thing it says every time I call. I tried calling the Detroit vital records dept on 5/6, since they're actually the entity who is supposed to find the document and send it to people. All I got there was a snippy woman named Terri who read me the same text that I have from my confirmation email from 2/24 as though I can't read that for myself, and then promised she'd forward my information to "the supervisor of the department" and that I should get a call back in the next 24 hours. She couldn't tell me what that "supervisor's" name was because she doesn't know who will call me back (what??). She also gave me a "better number" for vital chek. Better than what?? Because all that happens when I call that number is it tells me my order will be processed in 24 hours and then I sit on hold for an hour at a time trying to reach an actual person. I called Detroit clerk back today, 5/13, and got Terri again, who assured me she did forward my email last week but would do so again and "the supervisor" whose name she doesn't know will contact me. She also tells me they have nothing to do with vitalchek, which is ironic because vitalchek also says they have nothing to do with the agency that is supposed to fulfil the order. So both of these entities who are apparently not accountable to another human being on the planet are somehow not connected in any way, yet SOMEBODY out there got my $53.95 for doing nothing at all. So where is my document? I emailed the email provided in the confirmation email to contact vitalchek and asked for a refund, and surprise surprise, I have not received any kind of response. Currently on hold for 35 minutes and counting, and never have I actually gotten ahold of a person. **UPDATE!!** As I'm still waiting on hold with these people, I decide to click the "Manage your order" button in my original confirmation email, and it tells me my order status is CANCELLED! What?? The phone system says my order has been processed, but this says it's cancelled? Why is it cancelled? Is this because I asked for a refund? If so, why didn't anyone email or call? And where is my money?? Because I have not received any refund.

This is a horrible company. I ordered my birth certiface four weeks ago, as I was attempting to get my real driver's license before the deadline . A month later it still has not arrived, and I missed the REAL ID deadline. I have emailed them five times with no response. I attempted to call them, and after an hour on hold I hung up. Their customer service is horrific. I could have obtained my birth certificate directly through the State , but I though for the extra money it would be worth getting it faster. What a mistake. NEVER USE THIS COMPANY !! I will report them to the State involved !!

I am beginning to think I got scammed by Vitalchek!!! They've got my $$$ and I have NO birth certificate. I can't move forward with pressing legal issues and I can not get ANY response from them. If this is their norm, STAY AWAY!! BTW I am now waiting 54 minutes!! (On hold.)

Yet another company that has a vice grip on consumers. They know it, and don't care. There really isn't another alternative, so you're stuck dealing with them. Expect LONG holds on phone, mediocre service *at best* ( but probably worse ), and poor communication. I knew in advance that I'd have to do verification and send in scans of IDs and documents. The email says to "check the instructions in your oder confirmation." Of course, there are no instructions in the confirmation email. I've called 3 times this week, waiting more than 30 minutes each time. I just had to give up.