VitalChekReviews of vitalcheck.com

Got an email saying the docs I submitted were not legible, but did NOT say which doc was at fault. After 45 minute wait on the phone got a company rep who told me the address on the state ID was not readable. This is FALSE! I checked the state ID and the address was absolutely clear and easy to read. Its been two weeks now since the start. I would have been better off driving 3 hours to the county seat or wherever you get the docs instead of dealing with this company.

If I could give zero stars I would. I ordered my birth certificate on 4-2-25 and here we are it is 8-18-25 and I have nothing. After numerous emails they threw it in the hands of the agency doing the birth certificate and said they (vital records) were just the mailing company. I finally got a tracking number but ups has yet to pick it up. Probably more of their BS. Turnaround time was 30-60 days and yet here we are...... Find a different avenue than this company.

Absolutely horrible experience. I am a Canadian citizen who had the misfortune of being married in Iowa 26 years ago and tried to request a copy of my marriage certificate for divorce purposes. VitalChek takes your money BEFORE informing you that you require a State ID to complete the process. Obviously as a Canadian citizen and resident I do not possess such an ID. They continue to send me harassing emails on a regular basis. Avoid this company at all costs. I wish I had read the reviews here before giving this company any of my information.

This is the most incompetent company l have ever dealt with. We needed a death certificate and we went online completed the requirments and these idiots got it so messed up. They kept wanting more information. After submitting the documents they marked the deceased as requesting his own death certificate. No amount of calling or waiting on hold or emailing did a bit of good. These fools just wouldn't fix their mistakes no matter what documents we provided. Why any state would allow these fools to provide such critical documents is crazy. They are truly TOTALLY incompetent. They need to be shut down and all state contracts pulled from them. We never could get the death certificate and they took our money and never provided anything. And the problem is most states use these scammers and there are no other options. Don't ever use them if you have other options.

Absolutely awful. Stole my money, didn’t send documents, no one answers the phone, nothing. Filed a credit card dispute.

This Company sucks. Never go there. I wanted to expedite a passport application for one of my employees who did not have a passport and needed to get a copy of her birth certificate from New Jersey. We were promised a 4/5 day turnaround and paid extra for special delivery to meet our travel deadline. We heard nothing, chased them up after a week had gone by and then after holding 2 HOURS on the phone we were told that there was a 30/60 day backlog! Thanks to these idiots my Manager cannot accompany me on my business trip and I have lost $1800 in air fares and hotels. I should probably sue them for misrepresentation.

Further documents are required. They do not answer basic questions, but instead simply send us the info pdf again, which does not provide the required information. Repeated requests are now ignored. We are shocked by the poor customer service and will now turn to another agency

Got the short form birth certificate instead of the longform which I requested. Should have kept my funds.