VitalChekReviews of vitalcheck.com

Ok...soooo. I have handled several estates for relatives and understand that a certified death certificate is and that you can get one from the county court clerk in the county the person dies. If you have the right documents. You an also go the state goverment department of vital records and get copies. The forms to order vital records are nomally on the state's website for free download, you fill them out, send payment with ID and supporting documents to the state. I was under the impression using Vitalchek would expidite the process and they say they will send you a "KIT" to assist you after reviewing your application. Its $99. But you fill out thier form with all the info you know. All thier program does is put that info onto a form for the state where you need to send the form with your payment for each certificate and some identification. The "Kit" just tells you where to mail in and how. In my case, half of the mailing addreess to state of Tennnessee was missing. I had already downloaded the state of Tennnesee request form for free. It was the exact same form the Vitalcheck used.I waited three weeks waiting for my "kit" and my form. I found it in my SPAM folder. I was shocked for $99 they "reviewed my form and mis-spelled FUNERAL on the form. Anyways, I could have just fllled out the STATE PROVIDED FORM and mailed the info in myself. Which you end up doing anyway. SO the $99 was a literal waste. This third party serivce is not needed. Just download forms and try in yourself.

Got the short form birth certificate instead of the longform which I requested. Should have kept my funds.

Absolutely horrible experience with this site. Placed order for birth certificates which I needed delivered it less than a month as I had paid for an expedited shipping. However, it was past the date I was supposed to receive and every time I would call they ignored. After calling for several days with no response I got an email from them saying I needed to go to a notary $30 which I paid and still never got the certificate. Stay away from this site. Luckily, I saw a comment on here about Globalfakes! I checked them out and realized they’re a genuine document vendor. I ordered my certificate with them and they delivered it in less than a week.

VitalCheck is another example of failed privatization of government services. I have submitted required documents for a birth certificate which has been delayed with no response. If private industry delivery customer service that is worse at a higher cost, why would we privatize government services?

24 to 48 hours? What a joke. I have been waiting 2 weeks. When I contacted them last week, I was told my review would be expedited. Another week has passed, and it still shows in review.

Great if you are ordering for yourself and are not required to submit any documentation, if you are required to submit documents it’s a crap shoot when it will be processed and get mailed out. I ordered one for my husband July 28, it’s August 19 and they kept changing what documents I needed. I sent in last requested documents last week and got an email that the order is on hold and they need more documents but did not say what else was needed, documents from last week are still under review. My husband went ahead and ordered one for himself, did not need any documents and it was literally shipped out within 24 hours!!

Ordered death certs in early Nov 2023, submitted requested documentation and got a "documents approved" email a few days later, then.... nothing. Called several times, each time getting a different answer and a promise for a call back that never happens. Today is Jan 26 2024, called and got a robo-operator to confirm the order was cancelled. No reason, just cancelled. Verified with the website as I never got to talk to a human being. Checked my credit card, have a refund for $100. I was charged $115, which includes a $15 service charge. I realize it's only $15, but being charged for completely screwing up my order ticks me off. Never did get to a human so I gave up.. I thought the government was good at screwing things up. These people are the champs. They should be running the post office and dmv.

Took a month +/-, probably out of their control. But they allowed the shipment to be shipped without checking to confirm my being home to accept. So it was shipped while I was out of town. They did nothing to attempt redirecting delivery to a date I’d be in. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. Not worth the $60..