VirtualShieldBrowse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
VirtualShield (virtualshield.com) has 171 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Robert B.
The Technician I communicated with(Amanda) was courteous, knowledgeable, and friendly. She was able to walk me through Regeneration myVPN Key, to reestablish a secure connection. Great job, thank you Amanda!
Response from VirtualShieldJan 2, 2026
Thank you for your review! We're delighted to hear Amanda helped you Regenerate your VPN Key and get protected. Don't hesitate to contact us any time. Happy New Year!
Bruce S.
I have used Virtual Shield for about 3 years now, and have never had a problem getting & staying connected. But today I tried everything I knew to do and nothing worked. It kept telling me that work online was exposed. I was getting a bit frustrated and was sure that I would have trouble finding help since it was a Saturday morning between Christmas and New Year's. But when I clicked on a chat-box on their website I was greeted by a nice lady named Olivia who helped answer my questions and assured me that the company knew about the temporary outage of service and were working to repair it. In fact, I was still chatting with her a few minutes later when she informed me that the problem had been resolved. She asked me to try to connect again and, sure enough, success. Thanks, again.
Response from VirtualShieldDec 29, 2025
Thank you for your review! We're thrilled to hear Olivia helped you get protected after the outage. Our support team is always here to assist you if you have any questions. Thanks again!
Donna M.
Thank you VirtualShield for expedient, courteous, and professional customer service. Your service agent Amanda 1, investigated my concerns and completed the necessary adjustments that will accomodate my upcoming 2026 2yr. plan renewal.
Response from VirtualShieldJan 12, 2026
Thank you for your review! We're glad to hear Amanda assisted you and addressed your concerns. We truly appreciate your feedback. Thanks again!
Barbara S.
Thankyou Thomas O for your excellent customer service. From personal experience i find Virtual Shield to have one of the best customer service portals ive come across. MERRY CHRISTMAS EVERYONE AND A JOLLY HAPPY NEW YEAR. Let all make 2026 the best year ever ✨🎄
Response from VirtualShieldDec 23, 2025
Thank you for your kind words! We're delighted to hear Tom assisted you and helped you get protected. Don't hesitate to contact us any time. Have a Merry Christmas!
joseph R.
I worked with Pearl and they answered all of my questions and was very patient with me as I weighed my options. Pearl was very knowledgeable, shared their expertise with me, was very professional but also very caring with my personal situation. I will be returning to sign up with Virtual Shield, due to Pearl's incredible customer service and the answering of all my questions. Thank you Virtual Shield for hiring employees such as Pearl, to help your customers, Pearl is fantastic and deserves to be recognized for outstanding customer service and being a valuable person to your customers and to Virtual Shield. Thank you again! Joseph Patrick
Response from VirtualShieldDec 22, 2025
Thanks so much for your review! It warms our heart to hear Pearl assisted you in a professional manner. We'll pass along your kind words to her. Thanks again!
Sara
I love Virtual Shield. Very user friendly and their customer service is great!
Response from VirtualShieldDec 18, 2025
Thank you for your review! We're glad to hear you are satisfied with our customer service. We truly appreciate your feedback. Thanks again!
Lael W.
Amanda was very helpful and professional and was able to fix my issue.
Response from VirtualShieldDec 17, 2025
Thank you for your valued feedback! We'll pass your kind words along to Amanda. We're glad to hear she was able to fix your issue. Don't hesitate to contact us any time!
Katherine T.
I highly recommend the excellent customer service at VirtualShield. Thomas O. has been very professional and courteous in assisting me this year. I am starting my seventh year. I give Thomas O. and his Team 5 stars for their great work.
Response from VirtualShieldDec 17, 2025
Thank you for your review! Your security and privacy is our number one concern above everything else. It warms our heart to hear that you've been with us for 7 years. Thanks again for your feedback!
