Thanh Chung V.
Poorly design apps, bad customer service
I have been using them since the old version. And their problem was never fixed. While other services have only one category of payment, virtual shield has multiple add-ons which you don't know whether it working or not. You have to pay to use unrestricted streaming, but this add-on constantly bugs out resulting in you can't not connecting to it. Then their new version is often disconnected from their server leading to your device can't access to the internet until you uninstall virtual shield. And they have poor customer service. Any tickets that was posted, took them a half month to contact me. It is better to use other VPN service than virtual shield
Response from VirtualShieldSep 14, 2024
We are deeply sorry to hear about your unsatisfactory experience with our product. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case. We would like to make things right. Please reach out to us at [email protected] so that we can discuss your concerns in more detail. We are committed to finding a solution that works for you, whether that's troubleshooting the issue or offering a full refund. Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.