VIP PetcareReviews of vippetcare.com

Please train the staff. They can’t properly administer vaccines, can’t tell the difference between a flea and a fly, I’ve noticed a thread in under performance.

Do yourself and your Pet a favor and Do NOT go here. I spent $97 for a heartworm test and NEVER received the results. Every time I call its a 45 minute wait. FINALLY got through and was spoken very rudely to by customer service and then a supervisor who kept talking over me. Come to find out, they had my wrong email. I asked why they didn't call me and was told that they see thousand of pets and can't call. So they took my wrong email, but couldn't call to correct it. Sure did take my credit card correctly.

Stood in line for an hour before my car could be seen for a simple nail trimming. Once I got to the counter the girls already did not want to remove my cat from the carrier so I had to do so myself. Once my cat was out of the carrier they said they would not be doing the nail trimming since he was stiff. This place is also very overpriced stick with your regular vet because all you’ll get here is poor service and an unhappy wallet.

Awful and abusive. Manhandled my cats. Scruff grabbing (this is seen as an aggressive act with cats and is a move when a predator attacks. Pulling them out of their kennels against their will -NEVER EVER has their vet touched them in such a manner.. even in the worst of circumstances. Then when we tried to step in, the woman said "it's policy" I don't think the policy says to traumatize an animal and aggressively handle them. My cats are extremely nervous for us to touch them, especially around their necks. That was not a problem before taking them to these people. STAY AWAY-GO TO YOUR VET!!!!

Puppy exam Had three puppies examined by their vet for physicals before leaving for new homes due to our regular vet being booked! The vet was rude (anti dog breeder clearly). Told her they were all micro chipped already and very snotty lily said “well DO YOU OWN A SCANNER). Well my response was yes ma’am I do in fact own a chip scanner! I wouldn’t make much sense for me to identify my puppies via a chip if I didn’t have a scanner 🙄. She then proceeded to scrape them all for fleas. States she found flea dirt on one puppy and put it on EVERY exam sheet. The she grilled me about what vaccines they’ve had, how they were administered (nasally for bordetella and sub q 5-way) and told me vaccines done at home are not effective! What. Same vaccines ordered from revival your office uses. I also give early Neopar and vet argued with me that Neopar would not work due to maternal antibodies. I said I’ve read the studies and literature on the vaccine. Let’s just say I will never pay for another exam at a VIP center! I’m paying for your services not your judgement or condescending behavior. Education is fine on any topic that betters the love of my dogs but whether I own a microchip scanner or not is really none of your business. 😡

Honestly, What is the point in using VIP Pet care if every single time you turn around, they are canceling. We have decided to move on. Not worth the frustration and if you don't check if they are canceled and just show up, they'll be cancelled any way. Then your dog is another dog, getting their shots, on the doggie conveyor belt. They aren't checking to make sure your dogs health is ok or any of that. You can get cheaper shots elsewhere as well AND have a vet actually check out your dog.

Our pet was seen by a VIP Petcare vet in New Port Richie Florida in the spring. While they took my wife's name, they used my email address (firstname.lastname @ provider.com) to email the receipts. I went to order new Heartgard via an online pet supply and VIP Petcare wouldn't approve the dispensing of the medication. After several attempts to contact VIP Petcare, and HOURS on hold, I finally reached (non)Customer Service only to be told that company policy is to only discuss an account with the individual listed on the account (remember my email was the email account of record). What! - Is pet care now covered by HIPPA? What garbage. Customer beware.

They gave my dog a second booster that she did not need even though it showed she already had it in the chart. They tried to say she did need it until i showed them she already had it. After much complaining and bad reviews they refunded me the charge for the shot. Will not be going to them again. Records are not up to date and they don't really care.