VIP PetcareReviews of vippetcare.com

The first visit I had was good - expensive - but an a stall good experience. The second visit was awful! The vet never even spoke to me all all - there was an assistant who came out and talked to me. I was not told my cat has a fever - had to read that in the report I got later. The indie on my cat was wrong and despite calling customer support, they refused to correct the record and the vet was rude to say the least. I would not recommend this service to anyone!! Way over priced and not at all willing to do what is best for the pet and correct their mistakes!

Untrustworthy when it comes to prices. They let you think that you’re getting a good deal meanwhile, they don’t mention that the booster shots are an additional charge since their ‘Choice Package’ specifically list the inclusion. And here we thought that these people are decent and honorable the way they market themselves

The first time I went VIP Wellness, inside Tractor Supply in Watsonville CA, they were unable to do all of the preventative testing because my dog was having an allergic reaction to flea saliva that resulted in a skin infection. They were helpful that day and seemed competent so I signed up, and I am paying monthly, for the plan they were selling. That was 5 months ago and it’s been awful since. I have tried multiple times to get back in to complete my dog’s wellness exam and testing and to get more flea meds, but they continuously cancel their clinics & sometimes at the last minute but I didn’t stress it because my dog was healthy. My dog recently starting shaking his head which I initially thought was related to his seasonal allergies, but I called the 24/7 vet helpline just in case. There was an option to mark my place inline and receive a call back when it was my turn. I received a call after more than 4 hours- they promptly hung up on me. I called back multiple times after that and repeated the process of having someone call me back. It’s been 7 days and no one ever called back. After days of calling I finally reached a very nice Vet Tech. She gave good advice; told me what to watch out for and when to seek care. When I tried to seek that care, I couldn’t they cancelled their scheduled clinics days and apparently there are no other clinics within a 50 mile radius because they’ve closed (since I signed up). They finally had their clinic on Thursday. I arrived with my dog 90 minutes after it opened. I told them that my dog needed to be seen for a possible ear infection. The reception person left for a minute and came back and told me they couldn’t help me because their otoscope light was out and that I should come back “next week”. I pushed back stating there was nothing that prevented the vet from completing the rest of the exam. After a bunch of “sorry we can’t help you” she finally begrudgingly said she would put me on the list but they probably would not get to us because they had a list of pets needing heart worm tests. I was clearly upset and told her that if my dog was not seen/treated it could result in a need for ER care in the next 5 days- the day of the supposed next clinic.. She couldn’t have cared less. For the record their was not another animal or owner in sight while we interacted or even as I shopped in the store. I never recieved a call that day, and sure enough, last night my dog became obviously very ill. I had to wrap. him in cool wet towels to bring down his fever, I gave him tramadol for his pain and fever and started giving him antibiotics I had leftover from my other dog. Thank God I had them and as a former ER nurse I felt comfortable giving them, and that I also know a vet tech who advised me that my plan would not harm my dog. I would have otherwise had to pay hundreds of dollars for weekend middle of the night emergency vet care. My dog is doing a little better now, but it didn’t have to come down to this. For some reason, that is unclear to me, they didn’t want to see my dog that day and/or they decided preventative testing was more important than a sick dog. Who does that? If I did that sort of thing with a human patient I would lose my job. The staff at VIP won’t likely meet that fate, but they have lost a very vocal customer. I will be cancelling my plan and returning to my regular vet.

There prices are good. Put, when you pet has a medical problem, they cannot help you. You have to take you pet to another vet. And that is a problem. Now I am taking my pet to Banfield they are also reasonable. In fact more reasonable then VIP Petcare

Dr Krumdick and her staff at the Lincolnwood, Illinois VIP Petcare clinic were amazing! Much, much better care that I ever received at the VETCO clinic at Petco. I rate them A+++

I’ve been taking my dog to the same location for several years- In the midlands of SC. After today, I will never take my dog ever again. The vet techs were ok, but the vet was incredibly rude. She didn’t even have the professionalism or decency to speak when I said hello and asked a question. She stood there like she was bothered that she was even there. Will never go back to them.

I took my pug to get a rabies shot at VIP Petcare in West Chester, PA. My husband and I told the girl who checked us in that our other pug was double vaccinated and had a very serious reaction, which entailed an emergency visit to a vet hospital. I said to her, "based on what happened to our other pug, we would never get more than one vaccination at a time." We were there for only the 3-year rabies vaccination (renewal). When we walked up to the exam table, the veterinarian was standing at the table, and the assistant took our pug (male) from my husband's arms. The assistant had a nice hold on our pug on the table. The veterinarian SAID NOTHING TO US. She didn't say Hi, she didn't confirm what vaccination she was about to inject. She said NOTHING. I was standing very close to the table, and close to the vet and assistant (if I reached out, I would touch them). The veterinarian had a needle with brownish liquid in her hand. Just as she was about to inject it, I said to her, "That's the rabies shot, right?" She says, "Yes." She injected the needle. The assistant had a firm hold on our pug. He didn't move. Then the veterinarian says to the assistant, not to me, not to my husband, but says to the assistant, "I put it in the fold, let me get another one." The vet DID NOT say one word to us about what she did, what went wrong, why she was going to inject another rabies vaccination. She said NOTHING to us. The vet walked over to the portable big box where the vaccinations are stored, grabbed the second needle with brown-ish liquid, and injected it. She gave us no explanation. The assistant placed our pug on the floor. My husband took the leash and picked him up. The exam table was dry. The following morning, I called the 800 customer service number at VIP Petcare. I told the story to the customer service rep. She listened, and said, "Would you like me to contact the vet?" I said, "yes." Later in the day, I received an email from the customer service rep stating that she reached out to the vet asking her what happened. The veterinarian LIED. The vet replied, and said "I didn't realize the needle had gone through the skin fold, so the vaccine dribbled on the table. (This is a lie. The vaccine did not dribble on the table.) She then lied again and said that she, "explained it to us and no questions arose while at the clinic." The veterinarian's third lie: "It was not injected into the dog." All bold lies. The veterinarian also refers to my pug as a "she." My pug is a male, who is not neutered, so it's very obvious he is a male, not a female. And this person is a veterinarian!!! The email from customer service ended, with, "I understand the situation is confusing." The situation is black and white. It is NOT confusing at all. I responded to the customer service email asking to speak to the veterinarian's supervisor. I said the veterinarian lied. I received a reply from a different customer service rep stating, "We apologize for any misunderstanding(s)." This isn't a misunderstanding. They are spinning their own story. It's very simple to follow. The vet made a mistake, and then lied about what happened making the situation worse. I emailed again asking for a supervisor a second time, the response I received from customer service was, "We have forwarded your concern to the management team in charge of this vet. They DO NOT contact pet parents!" Really, they do not contact pet parents!!! This company has nerve! Remember, I stated that the VIP girl who checked us in had a conversation with us about our other pug who was double vaccinated, and I had to rush him to an emergency vet because his head blew up double the size....and the veterinarian has the nerve to lie and say she explained why she was giving a second dose, and no questions arose while we were there. ARE YOU KIDDING!!!!!??? How dare the veterinarian and how dare VIP Petcare to blow me off and simply dismiss my factual concern.

Saved me plenty of money, ⭐⭐⭐⭐⭐ Thank you, PetVet and Tractor Supply, both 5 Star's ⭐⭐⭐⭐⭐