Justin H.
My “like new” item was anything but - and getting the refund has been painful
UPDATE- a manager called this morning and in 5 minutes the refund was sorted. Thank you! I’ve thus upped my star rating from a 1 to a 2. The fact remains a subpar item was sent and getting a refund was way more hassle then it should have been. ——— Purchased an item marked “like new” from them. It arrived with missing pieces, the handle (was a door handle) was a demo / non functioning unit and the other part wasn’t from the set. Contacting customer support was very difficult. Via the phone and in an emailed response they stated they were processing a refund. Four days later, no refund and now they want the item returned before refund. Will never do business with them again.