VIP OutletReviews of vipoutlet.com

It's a scam. I bought a TV. Came broken and showed in a shady box. Trying get my refund and it's taking forever.

Wow, I now see so many negative reviews with the same issue. This store is terrible. I ordered a brand new bbq but with a damaged box. I received parts of a used, greasy, rusty grill with critical parts missing. There is still food and grease in it. It looks like it sat outside for two years and then was sold to me as brand new.

Avoid this company. I ordered a new toy for a gift and when I received it, the box was completely damaged. I needed the gift immediately, so I taped it up the best I could, but took pictures. When I sent them to the company, their only solution was for me to send the item back, at my expense. I reminded them that I had to give the gift, so I was told to send pictures, which I already had. Then, they sent the “robot” answer for me to send it back again. There was no talking to a human. They gave no apologies and no solution. Do not waste your money with this company!

Avoid it! They advertised iPad New/Open Box. Received Used/Brown Box. I have asked for partial refund as I have no time to return it, they BS me with condition story and packaging. Avoid them, they are not worth the savings!

It was a nightmare to get this shipped, it took a month (ordered on 9/9/26) and then it got lost in transit. Tried contacting them and no one knew where the package was. The only answer I was given (with crappy customer service skills and lack of effort to do recovery) is that they didn't know how this happened and they would do a refund, but I could order it again. Why exactly would I do that? After all that, the toaster arrived today (10/5/26) out of nowhere and it was used and REALLY dirty, with baked on grease. How can this happen?? It said refurbished but it didn't say used. This is also false advertisement, to add insult to injury.Awful experience that has made me never buy from Walmart or any of these "third party vendors" they associate with.

Would give them 0 if that were possible. Do not buy from them! Made a purchase of wireless dog fence which included one collar and paid at time of purchase. 2 weeks later had not received it although it said it was shipped . They canceled the trade and said I will receive refund within 2 weeks. Was looking on eBay to purchase the wireless fence because I had already bought a second dog collar to go with it. Same seller had the wireless fence for sale on eBay. Not reputable business . Do not buy from them.

Placed an order for a birthday gift. Purchase was refunded 48 hours later because they supposedly don’t have the item in stock. I should have listened to AI when I asked if it was a good idea to order from VIP outlet and it told me to be sure to pay with a credit card so I can dispute the charge if there is issues with my order.

I spent $600 on a computer and it took them 3 days before they informed me they didn't have that computer in stock so they are going to refund my money which will take another 3 days and then once they finally do I'll have to locate another computer which will take me a couple days and reorder. They screwed me out of about 10 days of productivity