VIP OutletReviews of vipoutlet.com

Not once, but twice - they sold me and iphone air that was locked (when it wasnt advertised as locked to a specific network). Was able to return but took weeks to get my money back

Recieved a refund on my clearly defective product(had been sent with paperwork that included the name of the previous person who had returned the product and all paperwork) .this item was sent out defective and brush would not spin. Business was unhappy to see my review and enlisted an employee to try to facilitate the return. I will not do business in the future. I wasted time and money returning a product that never should have gone out. Given one extra star because of the business trying to rectify the situation.

Super frustrated with this seller. Purchased from them via newegg. 2 curved monitors/ refurbished. Shipping was almost immediate. One sent via FedEx that arrived when promised. However, whoever packed it felt a curved monitor didn't need good protect thru Shipping and it was smashed. Immediately sent that one back. Now the other one has been floating around in Kentucky since 24 June and when I contacted support they said I needed to wait TEN DAYS OF NO MOVEMENT BEFORE THEY WOULD DO ANYTHING. So now I have 2 curved monitors that are paid for. One missing and one smashed and after reading these stories of them not refunding taxes or taking forever to process returns im regretting this purchase. I just want my monitors.

I had a good experience purchasing a Gaming PC and peripherals last year. However, it is frustrating that they list the PS5's retail value at $700+ and sell them for $700-800. The MSRP is $499. Marking up to $550-580 would be sensible to make money. However, scalping them is unethical.

I ordered a Motile 14 M141 for $260 on 15th of July, 2020. While their website stated a dispatch time of 24-48 hours, what has happened in reality is nowhere close. After the money was debited from the card, I received not a single confirmation email and I'm yet to receive one (20th of July). The status of the order has been 'Processing' since day 1. I have been contacting the customer support on chat and every day and they give the same template answer 'Kindly check back after 24 hours. Per the processing team, the order is being processed.' Finally, now I lost it and tried to cancel the order. The website said there was an error in the details. I asked the customer support and they said the details of my order are not yet in their system and hence I cannot cancel it. So, basically, the money is debited, the order has been placed but does not yet reflect 'in their system' and hence I cannot cancel the order. I can neither have the product delivered on time nor cancel it. Well played, VIP Outlet, well played. They've perfected the art of conning, in short. Update: On the 21st of July I got a mail saying they've cancelled my order since the product they had in stock did not qualify their quality tests. And today, on the 2nd of August, I received my refund back to my bank account. While, they're trustworthy with respect to the money, their services are still unsatisfactory overall and not something I would recommend. If a product isn't good enough to be sold, it shouldn't be advertised on the website. The quality checks have to be done before putting it up for sale. They did offer me a 25 dollar coupon for the inconvenience caused and I appreciate it. But I'm unwilling to risk it again with VIP outlet.

I purchased 3 HP ENVY Notebooks, refurbished, described as "Retail Ready...Grade A....NO blemishes or cosmetic issues", etc. Each one had significant defects: dented or cracked lids, deep case scratches, broken keys, no factory recovery partition on the SSD, etc. Terrible experience with customer service, even after providing multiple photos, etc. VERY, VERY slow with refunds. After 3 bad orders, totaling over $1300, they offered me a $30 discount for my trouble. No thanks! They finally changed the item description to "fully functional". STAY AWAY! There are other better refurb vendors out there. UPDATE: VIP continued to work with me and it took several laptops; but, they generously offered a nice discount for my trouble and corrected the problem. It was still a LOT of effort and aggravation, so would think twice about using them again; but, they did eventually put me with a laptop I love at a great price.

I ordered a $235 weight set, however only half of it came in the mail. I called them to let me know and they told me they would refund half the price. Never did offer a full refund. I had to ask multiple times for a full refund since I have no use for only one weight. It would be cheaper to order the set from another site. They finally agreed, and I shipped out the one I received. They told me once their warehouse receives it, I'll receive a refund within 3-10 business days. UPDATE After writing this review, my full refund was refunded to me. I only add one star, however, because I had to fight for it. It should NEVER be that difficult to get a refund after they were the ones that messed up. I am happy I finally got my refund, but would never trust ordering from this site again. I tracked the order and it was delivered on Oct. 1. I have been in contact with VIP Outlet many times since then, through phone and email. I was told many times that they could see that the package was delivered and my refund was issued. I never saw my refund. I called again (it's been 11 business days now) and was told my refund was never issued because they're still trying to get a hold of the warehouse to see if the package was received. They've been saying this for 11 days now! I have the tracking information. They themselves have said multiple times they see on the computer it has been received, however I have yet to get my refund because they "are still checking to see if it was received." I took a gamble ordering through this site because of the bad reviews, but went ahead with this route in order to save some money. I wholeheartedly regret this decision as I'm still out $235. I will never order from VIP Outlet again and I urge everybody else to do the same. I was going to leave a 4 star review afterwards as well- taking one star off for the trouble but keeping 4 for the refund. However, it seems like this site is a SCAM site and they do not plan on refunding. I will keep calling and fighting this, will update if I get my refund.

UPDATE- a manager called this morning and in 5 minutes the refund was sorted. Thank you! I’ve thus upped my star rating from a 1 to a 2. The fact remains a subpar item was sent and getting a refund was way more hassle then it should have been. ——— Purchased an item marked “like new” from them. It arrived with missing pieces, the handle (was a door handle) was a demo / non functioning unit and the other part wasn’t from the set. Contacting customer support was very difficult. Via the phone and in an emailed response they stated they were processing a refund. Four days later, no refund and now they want the item returned before refund. Will never do business with them again.