Dawn M.
Great Experience!
They had the exact product I was looking for at a Great price too! The description was accurate of the product we received. Shipping was also very fast. Will shop again! Thanks!
VIP OUTLET was established to provide consumers the opportunity to benefit from amazing deals on: new, over-stocked, open-box, and refurbished products from the nations largest retailers and manufacturers. Retailers and manufacturers provide product...
VIP Outlet (vipoutlet.com) has 568 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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568 approved reviews, newest moderated first
Dawn M.
They had the exact product I was looking for at a Great price too! The description was accurate of the product we received. Shipping was also very fast. Will shop again! Thanks!
Kimberley L P.
Thank you to VIPOutlet for dealing with me for about 3 weeks when it was not necessary. Negligent customer service representatives can make a simple matter extremely bad. That is what happened to me. I ordered a cellular and returned it. Walmart was responsible for refunding my account and did NOT do their job. Walmart is too big to have ignorant, lazy people working for them. VIPOutet was only trying to assist me. Being an upset customer, I did not see that. I owe them a big apology. I finally got the refund from WALMART. VIPOutlet even contacted me to make sure I received it. Thanks guys, I am so sorry. Updated!
Response from VIP OutletNov 6, 2019
Hello. Thank for the updated message on this review. I sent you a direct email recently and have tried to give you a call. I have not heard back from you yet. However, I did leave you a voicemail with my return contact information. I'm glad to hear that Walmart is giving you the correct information now and is helping you. I hope they have been able to properly figure out the refund for you over the phone. We are upset they placed blame on us for this situation when the fault was their own. If you have a bit of extra time. Please update the star rating on this review. This would greatly help us out. Thank you for your consideration.
Jonny-28233
At first I was sceptical from purchasing from this website since I never heard of it. However after receiving the item I have purchased I immediately became a fan! Highly recommend website for awesome discounts and cool items
Daniel K S.
I was shopping for curtains for our home...they were out of stock at Target...so I searched online and came across VIP Outlet. I found the exact curtains I was looking for and ...for half the price. There was no shipping charge and it was a general smooth process.
Ruth C.
i BOUGHT THE GALILEO PRO TABLET WITH KEYBOARD BUT CANNOT USE IT IT IS SET TO SIGNING ONLY USING PREVIOUS EMAIL. SO IT IS NO GOOD TO ME. SO I WILL NOT BUY FROM THIS PLACE AGAIN.
Response from VIP OutletOct 30, 2019
Hello. Thank you for submitting a review with us. I'm sorry to hear you had an issue with this order. I've responded to your emails directly through eBay. I have issued a full refund on the order for this order. It should be credited back to your account shortly. Please let us know if you need assistance with the return of this order. I'll be glad to help you further. If you have any questions or concerns. Please respond to my last email. Or, you can give me a direct phone call to the phone number I've provided in our email and the voicemail I left with you.
JEM
Not worth the effort to save a few bucks. I was put on the notice list for an 8" hybrid mattress. VIP emailed me that one had come in. I purchased it and they mailed me a 6" coil spring mattress. It literally says in large black letters on the side of the box "6" Spring Mattress". I returned it. I had to hound them for over a week after they received the returned item to finally get a refund. A few weeks later I get another email that says they have an 8" hybrid mattress in stock. I ordered it. I thought to myself "surely they will not send me another 6" mattress". They did. They sent me the exact same 6" mattress, in the same box that still had my prior return tags on it. They never even opened the box. It still had the same tape I put on it to return it. The box now looks like it is 10 years old. Back it goes to VIP. No discount offered on other items, nothing. Just terrible customer service. The goofball in the shipping department should be trained or fired. How hard is it to look at a box and an invoice and see that they don't match up? Twice?
Response from VIP OutletOct 30, 2019
Hello. Thank you for submitting a review with us. I'm sorry to hear you had an issue with the return of your product. I tried to look up your order using the information provided in this review. I've been unable to find your order using the name JEM in our system. Please send us an email to [email protected] so we can assist you further. Or, you can give me a call to the phone number I provided in a direct message to you. We'd like to do everything we can to make this situation right. We hope to hear from you soon.
Ooz J.
I have updated this review because VIP Outlet provided a resolution to the issue about my order (I received a broken TV).
Response from VIP OutletOct 31, 2019
Hello. Thank you for submitting a review with us. I'm sorry to hear you had an issue with the return of your product. You specified in messages to us that this was damaged when it was shipped outside of the U.S. This is not a defect. We would like to work with you to resolve this situation as easily as possible. Please review our emails to you for further assistance.
Candice
Arrived very quickly. I have literally bought the exact same product for more than twice as much! This was a great deal, glad I found it.