Darlene
Had a problem with my order
Had a problem with my order. I accidentally sent to wrong address upon ordering. Immediately reached out to try to correct and they quickly remedied. Great response and follow through.

VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Darlene
Had a problem with my order. I accidentally sent to wrong address upon ordering. Immediately reached out to try to correct and they quickly remedied. Great response and follow through.
Rebecca
Amazing customer service and experience! Prompt replies, understood my inquiry / concern, and went above and beyond to ensure a positive customer experience. Absolutely love this company and brand <3 x
Bledea R.
I first heard about Violette as a person it was interest at the first sight, all that wich i care for, natural beauty, growth Efortless elegance, the nicest pony :) When i first had Boum Boum that was love at first sight! I never believed in using tones of products but still hadn‘t met one wich would be enough… so today when i still beliebe I‘m Enough, Boum Boum it‘s enough… In the mean time i use other products as well only as a way to support her creation.. but i mean it… Boum Boum milk can replace all other boring, stressfull almost useless steps. Her make up is lovely and feminine I don‘t buy nothing more somewhere else. I would also like to mention that i‘m curing my psoriasis and the product is the first one wich doesen‘t bring my skin to bad reactions having such a sensitive teint. As for the service very competent, carring and promt. I did have some problems with certain carriers although i live in the heart of Münich but Violette Fr reacted always serious and quickley . I‘m absolutely a happy customer Lot‘s of love
Lena P.
I just love this brand! Not only the products are unique and amazing, but also my experience with the customer service was lovely. I had a problem with one of my orders and they were so helpful and caring. If you love effortless make up and skincare "that does the job", you can't go wrong with Violette fr. I adore the bisou balms and generally the lip products, the blushes, the boum boum milk, her "objet de desir"mirror and the yeux paints for a colourful eyeliner...
Rasha H.
I absolutely LOVE all my Violette-FR lipsticks and highlighter and blush! I have from every single type and they all are amazing. I recommend them all the time. I have never been so obsessed with lipsticks! Violette is worth it! Once you try it, you are going to be obsessed!
Joan C.
I am absolutely delighted with Violette Fr.Their products surpass all my expectations.l eagerly anticipate all new products.They are completely unique.Customer care is excellent also.l sent an email regarding delivery.lt was dealt with promptly with kindness and effiency.Merci Violette Fr Bisous Biisous Joan Casey Cork lreland.
Anne
Great customer service! They answer very fast and are extra generous.
ma L.
It took some time for the product to be shipped so I contacted customer service. They had problems with their system. The customer service team was quick to resolve the issue and got the product in 4days. Such an exceptional service.