Village Hat ShopReviews of villagehatshop.com

$52 to return a $50 hat is criminal. Do not buy anything from these scammers

Purchased a stetson collectors hat recently and it was shipped without the collectors box which is part of the hat purchase. The customer representative stated that it should've come with the collectors box and when he spoke to shipping department the reason he was given is that they don't have a big enough shipping box to ship that box in. I told him that is not a good reason or an excuse to ship an item incomplete and they will need to ship me the box. They are a hat company and should know better and it should be a priority to have big enough shipping boxes to ship the item complete cheating the buyers of their products. If they are stetson authorized retailer I'm gonna report them to stetson. You cannot be shipping these items by removing them from their original intended collector packaging. They took my info and said they wouldn't know if a manager would be getting back to me. What kind of business is this. How do I even know if this hat is a legitimate stetson. I purchased a hat from them once before and it was a more inexpensive crushable so I didn't think anything of it but clearly this company is cutting corners. Currently I don't recommend purchasing buying any western hats from this company cause they'll just cheat you out of the box or it's possibly not genuine. Really upset with how they handled this. And judging by their trust pilot store they just don't give a shit.

I don't mind paying for a return, but I would appreciate a helpful process to do so (like every other online retailer I've ever ordered from). With Village Hat Shop, you're on your own. They provide nothing - no return label, no return tracking, no return authorization to identify your order. You do all that yourself, including writing your own request for a refund. I won't be ordering from them again.

Beware! I bought 3 hats, all XL and only one fit. The other 2 were ridiculously large even for my big head. The return shipping cost me $46. Don't understand why they cannot offer a shipping label and deduct the cost from the refund (I was told at a LARGE shipping company that is standard practice, because they should get a large shipping discount). Won't ever buy there again. When I complained to their customer service, they said I could have gotten a "hat sizer." Just what I want, a hat sizer in a brand new hat that goes over my ears.

The worst customer service

They sell either Chinese knock off counterfeits or a budget line of traditional hat manufacturers that are now made in China without this being stated anywhere in their descriptions. Nowhere in their pictures do they show a Made In China tag sewn into the inside either.

Wow absolutely brilliant purchase. After my two previous hats, same again Porkpie and Trilbly with the shorter rim. So the VHS have the fantastic website which made buying and absolute breeze. I new the style I want, but fancied different colours than my old ones. I wasn't to be disappointed, the Pictures of the different colours and styles were great. My final obsticle which courier did they use? as long as it wasn't YODEL I would make my order. Well there is a God, Royal Mail would be the VHS choice to deliver them. So they arrived today 13/01/2025. The packaging and how they were packaged inside the box was brilliant. and the hats sit perfect upon my bald head. I know I will choose Village Hat Shop for my next purchase of head covering. Thank you.

I ordered a gray fedora from the Village Hat Shop. They sent an out of shape hat, and it was also the wrong color. I wish I could attach a picture, because potential customers should be made aware so the they don't have false expectations. UPDATE: I received a replacement hat for this order two days after I contacted them. Village Hat Shop stepped up and corrected the issue quickly, amd I had my replacement order in 2 days!! I love the fedora - it fits perfect and looks great! I'll definitely be a repeat customer!!