Village Hat ShopReviews of villagehatshop.com

I returned an item, tracking and signature both confirmed return was recieved yet no refund! I've emailed and had no response!! Top tip avoid this retailer!

I've been buying hats from this site for years, and I liked the idea of ​​doing so. Unfortunately, my latest purchase turned out to be a size too big, and to return it I had to pay €27 for shipping on an item I'd originally paid €35. Plus, UK customers get discounts compared to international customers. I asked them to find a solution, but after kindly reiterating that I'd arrange shipping at my own expense, they never responded. I'm writing this review to warn consumers.

My experience was flawless. I called to confirm that they had a Stetson Open Road in the colour and size I needed in stock. I ordered it and it came promptly. It was in the Stetson box, which for extra protection was put inside a bigger box, which I appreciate. It's too bad the Long Beach location is closed! Then I could walk in and get a hat in person without driving to San Diego.

Bought a Kangol and I’m very happy with my purchase ! Very fast delivery service. Had an issue with my payment method but costumer service was 100% with fast response and very helpful. I’ll buy again from them definitely

The product is great . Customer service is appalling. I orderd a hat they sent me the wrong hat. They apologised as it was a rare problem. They asked me photos of proof . I sent them proof . Then said they would not send me the right hat until I returned the wrong hat and a replacement? hat would be sent . They sent me a return label to print I requested a QR code as did not have a printer. Nothing happened so sent them another email requesting what was happening . They replied we sent you a label you've not returned the hat. I then rang and spoke to the Head of customer service who in my opinion is very rude .I explained what was happening they apologised again saying it was a rare error they should have sent a QR code. Once I sent a the wrong hat the would send me a replacement hat. I said its not a replacement as you sent me the wrong hat I don't want replacement hat .I want my hat that I ordered . I was codensending. Eventually I asked for compensation as this had been 2 weeks .She replied we given you a free return label as compensation . So my compensation is a free returns label that I needed to have because you sent me the wrong hat and thats fine in your judgement . Yes she replied . Eventually after explaining how ridiculous this was she begrudgingly said I could have refund of initial post and packaging. Still no QR Code still no hat .

PAYPAL - WHO BLOCKED PAYMENT WHEN I WANTED TO BUY 2 HATS - RAN A SECURITY CHECK AND DID NOT PASS IT FOR THIS COMPANY!! When I rang PayPal they said they did an automatic security as usual, and this company failed. I also tried calling the 0800 number to be told no one was available to take my call and hung up! Coupled with all the other negative reviews.. I say DON’T BOTHER WITH THIS SO-CALLED COMPANY

Absolutely shocking service. Hats didn't arrive, they don't answer emails or phone calls. I'll be contacting bank to claim fraudulent transaction

Never recieved the hat i ordered, customer service is awfull. Requested my purchase and no response. This company clearly dont conform to the consumer act requirments.