Village Hat ShopReviews of villagehatshop.com

Hätte ich lieber mal vorher bei Trustpilot nach gelesen! Die Stetson Flat Cap, die mir geschickt wurde, ist komplett mangelhaft, kam an mehreren Stellen mit losen Fäden an, dazu noch deutlicher Farbunterschiede auf der Cap selbst. Zudem hat die Größe überhaupt nicht gepasst, obwohl mein Mann schon mehrere dieser Kappen besitzt. Kundenservice unmöglich, ich habe nicht eingesehen, hierfür selbst Retourkosten zu tragen. Über eine Woche hinweg mehrfacher Mailverkehr sowie meinerseits mehrere Nachfragen erforderlich, bis ich endlich das Retourenlabel erhalten habe. Unmöglicher Laden!

I got a hat delivered today that looked nothing like the pictures on the website. It was all flattened and creased and too big even though I ordered my correct size. It's made from the most disgusting artificial material too. Village hats is an awful fraud company.

I returned an item, tracking and signature both confirmed return was recieved yet no refund! I've emailed and had no response!! Top tip avoid this retailer!

I've been buying hats from this site for years, and I liked the idea of ​​doing so. Unfortunately, my latest purchase turned out to be a size too big, and to return it I had to pay €27 for shipping on an item I'd originally paid €35. Plus, UK customers get discounts compared to international customers. I asked them to find a solution, but after kindly reiterating that I'd arrange shipping at my own expense, they never responded. I'm writing this review to warn consumers.

The product is great . Customer service is appalling. I orderd a hat they sent me the wrong hat. They apologised as it was a rare problem. They asked me photos of proof . I sent them proof . Then said they would not send me the right hat until I returned the wrong hat and a replacement? hat would be sent . They sent me a return label to print I requested a QR code as did not have a printer. Nothing happened so sent them another email requesting what was happening . They replied we sent you a label you've not returned the hat. I then rang and spoke to the Head of customer service who in my opinion is very rude .I explained what was happening they apologised again saying it was a rare error they should have sent a QR code. Once I sent a the wrong hat the would send me a replacement hat. I said its not a replacement as you sent me the wrong hat I don't want replacement hat .I want my hat that I ordered . I was codensending. Eventually I asked for compensation as this had been 2 weeks .She replied we given you a free return label as compensation . So my compensation is a free returns label that I needed to have because you sent me the wrong hat and thats fine in your judgement . Yes she replied . Eventually after explaining how ridiculous this was she begrudgingly said I could have refund of initial post and packaging. Still no QR Code still no hat .

PAYPAL - WHO BLOCKED PAYMENT WHEN I WANTED TO BUY 2 HATS - RAN A SECURITY CHECK AND DID NOT PASS IT FOR THIS COMPANY!! When I rang PayPal they said they did an automatic security as usual, and this company failed. I also tried calling the 0800 number to be told no one was available to take my call and hung up! Coupled with all the other negative reviews.. I say DON’T BOTHER WITH THIS SO-CALLED COMPANY

Absolutely shocking service. Hats didn't arrive, they don't answer emails or phone calls. I'll be contacting bank to claim fraudulent transaction

Never recieved the hat i ordered, customer service is awfull. Requested my purchase and no response. This company clearly dont conform to the consumer act requirments.