Village Hat ShopReviews of villagehatshop.com

I purchased a Scala Fetch Wool Felt Rancher Fedora Hat. When I took it out of the box part of the straps around the leather band around the hat were off the band. The hat is way over priced!! Cheap material and I wish that I had never purchased!! I have a large collection of western hats and this is the worst hat that I have ever purchased!!

In the past couple of years I have bought quite a few hats from The Village Hat Shop without incident. However, due to inaccurate information posted on their website, a hat in my most recent order was the wrong size. Their response to this was to blame the hat's manufacturer for the misinformation and to sell me a replacement at a reduced price, but not to provide any refund for the wrong sized hat unless I paid to ship it back to them. The result was that I ended up paying more to get the right size hat than the actual price. The store representative was unwilling to even entertain the possibility that I might not be satisfied with this, and he was argumentative and combative with me about it. So I called and left a message for the manager, who never even bothered to call me back. I will therefore never again buy anything from this store, and I strongly recommend that others avoid doing so as well.

I'm absolutely in love with my tawny-colored STETSON Whippet Fur Felt Fedora Hat from Village Hat Shop! The fit, finish, and proportions are just perfect, and I always appreciate the excellent service and fair value they provide. It was quite the challenge to find this hat, but the outstanding service and the sheer beauty of the hat made it all worthwhile. Stetson hats never fail to impress, and this one is no exception. The quality and fit are top-notch, and I love how versatile and stylish it is. It has quickly become a favorite in my collection of hats.

Absolutely useless really bad customer services bad attitude wrong info being told about delivery getting told one thing one day then something different the next day really bad experience would definitely not recommend

My husband has not been able to get a bucket hat to fit his head all his adult life. We have tried everywhere on the high street. Looking online I was getting disillusioned with either price or not being in the UK. I came across village hats and ordered a XXL olive bucket hat. Ordered on 31st of July and came on 3rd August. It fitted perfectly. My husband is very happy. Will definitely order again.

Probably the worst, dishonest company to deal with. I purchased my hat, but instantly figured out it was too small. Returned the item instantly. I didn't have a problem with the returning cost. However, they told me on receipt of my hat it was dirty, so they refused my refund. The condition of the hat looked like it had been worn by a raver who'd worn it for a month! I had literally only worn it for a minute at most. Washed my hands before I ever handled the hat. They then had the nerve to tell me my head must have been dirty. I have actually got a same hat in another size, worn it for an afternoon without a single sweat band mark!!!! 100% sure the hat they returned to me wasn't my hat. £75.00 out of pocket!! If you buy a hat from these, do not expect an professional outcome if you decide to return the hat. They don't do returns. Now in contact with BBC watchdog and trading standards.

Ordered a hat to Estonia. I figured it might be too small so I contacted customer service. They answered me at once and said that if my measurement was correct the hat would fit perfectly. The package was trackable in great detail and shipped super fast to Estonia! The Hat was fantastic, fits perfectly, looks good and is really good quality. Considering purchasing another.

My hat arrived earlier than expected. It's a flawless hat that fits perfectly. As a street performer, looking sharp and professional increases tips, so the hat will pay for itself. It looks amazing and I couldn't be happier.