VikingReviews of viking.com

VIKING TRAVELER'S BEWARE: We were set to go to France for two weeks on Viking and have looked forward to traveling with friends for 2 years. My husband unexpectedly was diagnosed with cancer a few weeks ago. We did not buy insurance which was our error, we had never missed a trip till this one. We asked if they could give a credit for our money or a portion of it toward another trip so once we got a clear bill of health for my husband we could go on another trip with them. They said no, we asked if our children could use our trip, they said no, we asked if the air business class we paid for would give us our money back, they said no. We spent over $32,000 and were only given 25% back and almost lost 100%. We had to decide to cancel in the middle of working through issues with cancer. They told us they already had other travelers that would be taking our place, kind of like double dipping. Even though they were going to be paid again, they could not give us any credit toward another trip. Who plans cancer? We were told to pay from our bank account for a discount but now realize you loose your credit card insurance by doing this, Viking is well aware of this. There was nobody looking for us the traveler, Viking make it clear they only look out for Viking. We are so very disappointed in Viking for such poor customer service.

Good Grand Euro Tour April-May 2024, EXCEPT… I am female. I booked my trip on one of Viking’s two available “Explorer” suites with 230 degree views, pricey, exclusive for a 21 day tour starting with three days in Prague, then boarding the (Lofn) ship in Budapest and traveling to Amsterdam. I - a female - booked and paid for this suite and trip. My guest was my male significant other, who paid for NOTHING. We missed an excursion due to illness, and I found a check made out to MY MALE GUEST, as a refund, and not to me. I took the check to the concierge desk, pointed out the issue, and they made a new check to me, their ACTUAL CUSTOMER. This was bad, unfortunate, suspect. And since that time, for the next two years and continuing to this day, Viking sends brochures addressed to my guest at the address of MY HOUSE, that I pay for and he does not. They have NEVER sent me a brochure, their customer, but instead market to my significant other, who is male, who will never buy from them, and IGNORE ME COMPLETELY, the female who did spend $46,000 with them. Thus sexism is so egregious that I will never buy from Viking again. I even wrote to their president and received no communication or apology in return. They don’t want women who pay??? Fine.

I cancelled an order. It was delivered and I refused it and informed the delivery driver it was being refused and should be returned. Days later it was delivered again - refused and informed the delivery driver it was to be returned. I then sent another email to Viking Customer Services advising them of the cancellation, delivery refusal and the second attempted delivery. As I write I have just refused a third attempt to deliver the cancelled order. I have now been on hold for 20 minutes trying to speak to someone at customer services. I guess that I should not be surprised at the long wait, because Customer Services are busy with a lot of unhappy customers. Will not be using Viking again and will be telling family and friends of how my time has been wasted. If the order is left when nobody is home, I will not be responsible for it.

Crap treatment from Viking! They took a deposit but refused to refund it when problems arose with the itinerary. Bad attitude +++!! If you see good reviews of Viking - don't believe them! They're rubbish!! Silversea, Seabourn, and Regent Seven Seas are all much better! And Oceania is up and coming.

Absolutely useless customer service. Premium prices for terrible product. Stay away!

We booked a 15-day European river cruise with Viking, taking advantage of the short grace period they offer before you must pay for your entire trip at the time of booking. As this was a large amount of money, we needed to get our finances in order. We received our confirmation for our cruise along with details on the cabin we selected, excursions, dining and even the drink package. Hours later, when we went to pay, the price had gone up by almost five thousand dollars. What a scam. After several phone calls, including one with a manager, we were told we were out of luck, unless we wanted to pay more. Despite all Viking's television commercials and advertising campaigns suggesting they are a class act, they are in fact not even a reputable company. My advice: avoid at all cost.

.If you are using Viking air services and you have a problem while you are in Europe, their offices are in California so calling them at 9am means that its about 9 hours different in California. Chances are they are closed.

I would warn people AWAY from Viking based upon my horrible pre-cruise experience with their lack of customer service and incompetence. I am hopeful that the cruise itself may make up for some of the terrible treatment and dismissive attitude from the company reps, but even it does, I will never stoop to deal with this outfit again. Beware.