VikingReviews of viking.com

My husband and I did a Viking Mediterranean cruise in 2025 and there were a number of disappointing aspects. The food in "The Restaurant" was very hit and miss - sometimes okay, but sometimes inedible. To be fair, the food in the other onboard restaurants - The Chef's Table and the Italian restaurant were better, but you have limited booking options with those restaurants. Our cabin only had a small window, and the air con was so loud it made it difficult to sleep. We complained about the noise and they did send a repairman the same day, however the noise did persist (to a lesser extent) for the duration of our cruise. Daily cleaning of the cabin wasn't great. Onboard activities were fairly limited. Average age of the passengers was probably 80 years old, so not a cruise line for young passengers.

I placed an order on 1 December. Received an email that it had been dispatched via DX the following day. As from 3 December the DX tracking system says: "in transit". I contacted Viking by every means they have, phone, online form and email (they have chat but it does not work). I contacted DX via its online forms. Nobody ever contacted me, the products have not been delivered and nobody has reimbursed me either. Customer service zero stars on how it works - However, the people who answer the phone are extremely polite and it is not their doing that the system doesn't work. These people deal with us, customers, with a lovely manner, tell their respective "teams" - it is Viking's customer service system that needs sprucing up - they have nice people answering the phones - and then nothing is done (at least, in my case, nothing has happened in a month).

My reserved river cruise was overbooked and Mr. Mackenzie Williamson of Viking called me and I took his offer to move to another sailing. I was told there will be no issue with my paid Viking air flight from Houston to Paris. I talked to Viking Air supervisor Tee Martin; she wants to charge me 800 each for a flight to Paris via Montreal or to charge me a so-called deviation fee of 100 each for a flight leaving Houston one day early. Even though I agreed to pay for my own accommodation and transfer. THE BOTTOM LINE IS VIKING FAILED TO HONOER WHAT THEY OFFERED ME

Viking River cruise Amsterdam to Prague, 15 days. First and last cruise for me.Magni is the boat, Petea s tour director, or, should I say,,,top car salesman. This is a booze pushing, overly heated sales event. They totally cram sales pitches, for future trips, down your throat!!!! Not enough shore time or activities for me. And yes, message came on our tv that they need our credit card numbers, so they can charge us a gratuity: $280.00. No thanks.

I have been on 3 Viking cruises and this is the last with them. We are on as I write this 11-19-2025. We booked over a year ago and only offered Tokyo to Sydney (50 days over $100,000), After boarding and talking to many passengers we were told of the "segments" that were never offered to us, we would not have sailed that long. So on board for 2 days I asked about upgrading to a bigger room and they said yes $16,000 extra for 12 days??? A few days later we spoke to a single lady that was upgraded for free and also many other passengers that were offered a much better deal than we were with free upgrades. I guess booking early has its penalties. DO NOT PAY THE TIPS, the crew DOES NOT GET ANY OF THAT, give out cash tips to the crew. Viking keeps that money, ask any of the staff. If you don't opt out they will charge your card when you disembark. The on-board entertainment is like a bad Vegas act. It is better to book your own excursions on Viator because Viking is about double the cost for less experiences. Spending a large amount of money I it feels like a big rip-off. The captain made a bad decision and sailed north because of a cyclone; we missed 3 ports and got stuck on this ship floating around for 5 days with nothing to do. The port we were supposed to go to (Darwin) did not have bad weather. This trip of a lifetime turned out to be a BIG expensive mistake.

We took the cruise from Paris to Zurich. From the time we arrived at CDG we were well looked after. We were met, escorted to the hotel, had our luggage looked after. The hotels were lovely, the boat was clean and nice, and service was very friendly and attentive. We were impressed by the food and itinerary. There were two bus days, with stops in France and Luxembourg - very well planned. This was a premium experience throughout. With our companions, we highly recommend this trip.

Worse experience ever. I wouldn't use these dishonorable people for a fishing trip, let alone a cruise. Probably the worst company I have ever dealt with.

Twice now Ive phone Viking for cruise info. Both times staff were ignorant and rude. Hate to think what the on board crew are like Scenic got my business.