VikingReviews of viking.com

Lack of customer service on deviations! Informed today by Viking Agent that we get dumped on our upcoming Viking Mediterranean Odyssey Ocean Cruise in 2026 because of our air deviation for return home at later date.... so we can venture out on our own after cruise. Even though Viking charges an extra $100 per person to fly back home at later date, Viking will not take us to airport along with all the other passengers schedule to fly back to their home. Thus we are on our own to catch our internal Italy flight to visit attractions since Vikings shore excursions are limited in time to visit. Bottom line ---guests get DUMPED out at the ship disembarkation site and are on their own to travel to airport even though Viking has buses/vans taking all the passengers returning to their homeland. Strongly feel this is Poor customer service for a company that charges top dollar for guests to cruise. A major drawback traveling with Viking!

Viking customer service leadership is horrible!! Zero empathy for a documented medical emergency surgery which required trip cancellation A lack of empathy for their customers is appalling!! Never book a cruise with Viking!!!

Harsh and strictly enforced severe penalties that do not even allow exceptions for proof of recent diagnoses and treatment plans.

Took a Viking Expedition cruise to Argentina & Chilean Fjords with my wife. First half of the trip went well and we signed up for three additional trips while on board totaling $79,000. Developed a deep cough midway through the trip. Reported to medical staff early one morning at the direction of a Viking customer service rep. Nurse realized I was sick and immediately placed a mask on both her and me. Asked if I had a fever and if my body was aching but did not take my temperature, blood pressure, pulse or test for COVID. Offered to sell me some Tylenol to address my deep and constant cough. Upon my return home I was diagnosed with a severe case of pneumonia which required several medications and an overnight hospital stay. Doctor thinks I may have contracted COVID on the plane or on the ship. Have lost all confidence in the onboard Viking medical staff and Viking refused to provide a credit of $209 for an excursion I had booked later that day. I did receive an apology for the lack of service from a customer service representative by email. Began having issues with an ocean cruise which we had booked for June 13 while on board. Booked our flight through Viking Air but when our flight was changed by the airline I was told it was my responsibility to book seats on the rescheduled flight. The included excursions on that cruise were very short and not very interesting. Ended up selecting an additional $6000 in excursions to fill our time and see the premier sights. Revised our excursion choices and had to pay for the new ones in advance but did not receive credit for the ones I had cancelled. I contacted customer service & was advised they did not have the data on their screen to provide a credit. After many calls and a good deal of my time I was able to resolve the seat situation and eventually did receive full credit for the excursion revisions. I have not yet been able to resolve the credit for the excursion I missed due to illness. There appears to be a serious issue with Viking policy and procedure which we had never experienced on previous Viking cruises. After reading recent Viking customer reviews on several sites it appears as though we are not the only ones with customer service issues. I was able to cancel two of the trips we had booked on board at a cost of $50 per trip but would have been penalized too much to cancel the June trip. I believe it would certainly benefit Viking to read and consider customer feedback but I have no reason to believe that will ever happen which is unfortunate for Viking, as well as their once loyal cruise customers, since this is our very last Viking Experience. In closing, I would also strongly recommend reading and understanding the disclaimer information in its entirety before booking a cruise.

We'll never go on a Viking cruise again. Their customer service is terrible, we had an issue and they refused to take responsibility or make an effort to correct the situation.

We had the most magical and unforgettable cruise on the Nile on Viking Aton. Everything was first class. The cabins are bigger than the ships in Europe. The customer service was exceptional and that just makes a holiday as every member of staff went above and beyond in trying to help us - especially Malek; Bahaa; Ahmed; Ramadan; Omar and Younis. The food; trips; entertainment and talks were fabulous. I will not go into more details on the actual cruise but will only say JUST GO you will not regret it.

This is a second trip on a Viking cruise and our last. The first trip was good enough to make a second trip. First the food is a 2 out of 10. Bland, served cold and nothing to write home about. The service is similar to being in a diner. Order fast, deliver fast and then hurry to clear your plate. No relaxing dining experience. The staff actually removes plates as soon as someone finishes as opposed to waiting for all to finish. While we were sitting in conversation at the end of dinner the server cleared all the silverware, disturbing our conversation. We are in a state room with a balcony, but have no use for a window never mind a place to sit. We are docked next to another longboat so we have nothing to sit out to see. This was a terrible waste of money. No longer will we give it to Viking.

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