VikingReviews of viking.com

We took the Rhine Get Away cruise. We knew the Rhine water levels were low but we received an email saying we would be bused and do a ship swap but would keep to the itinerary (just a couple of days before going). Probably so we would not cancel our cruise. I called right up to the day we left and was told the same by everyone at Viking. One day into the cruise they changed our itinerary and we did not get to see 3 out of 4 of the very cities that were the entire reason we had signed up for this trip. The 3rd site we lost was an excursion we had paid extra for. We had been on a bus to see the Black Forest and Colmar was close to where the ship was docked. It was sign posted. We had the buses, Colmar was on our itinerary and paid for but they just didn’t take us. No explanation why they didn’t. We did not get what we paid for. Viking should have cancelled the cruise. And we were not compensated. Then their useless “insurance” Trip Mate which we paid $600 pp for would not cover any of it either. All TripMate insurance covers is themselves. Don’t use Viking.com or TripMate Travel Insurance. Useless. Trip Mate travel insurance is changing its name to ReadyOn. Probably because of having a bad reputation. Stay away from these 2 companies

Don't use Viking for booking your flights. They seem to have direct relationships with some of the worst airlines- Air France and KLM being two. These flights were a catalogue of disaster from start to finish and, although not directly under the control of Viking, they must be aware that a lot of passengers are having problems. The cruise itself- Ancient Mediterranean Treasures- was fine, although some of the included excursions felt rushed. There is also some hard sell included, such as being taken to a carpet shop to receive a sales pitch. This did not feel appropriate for a cruise of this type. The food quality was inconsistent at dinner, and food was sometimes lukewarm when being served. All the staff we interacted with were fantastic, and the ship itself was beautiful. Due to the issues we experienced, particularly with flights, and due to the comparative high cost we will not be booking with Viking again.

Only having taken one river cruise with Viking, Paris and the Seine, I had high expectations for an ocean cruise. Thus far I am disappointed. Small details add up after a while. Yes it's a much larger ship with more moving parts. As an American who drinks coffee, I searcged for creamers or half and half - present on the river cruise. Nope, not on the ocean cruise, milk available. Look maybe in Norway they use milk, but when your customer base is Anerican, it's disappointing. I heard others voice the same complaint. Staff at breakfast reluctantly brought heavy cream from the kitchen. I saved in a go cup and placed in our fridge. So an accommodation was made , but why need one? Being on an odd time schedule I awoke early. Traveled to the World Cafe for coffee. Disappointments again. Coffee machine was off and old cold coffee was in the carafes. Plus, they ran out of portable go cups. Sorry management, but that did not happen on the river cruise. My overall impression so far is is the ocean cruise is not up to the river cruise standards. 3 stars because staff are apologetic. Management alert. If this were my company I'd make changes.

This is my 2nd river cruise in 10 years The quality has declined. Food wasn't as good. About 1/2 the staff were super friendly. The other half indifferent to almost rude. Accomodations were good. Rooms clean. Actually the cleaning crew was wonderful. Tours varied in quality. Since going public, it appears they lost their culture and drive for excellence. Biggest disappointment was the dining staff.

.If you are using Viking air services and you have a problem while you are in Europe, their offices are in California so calling them at 9am means that its about 9 hours different in California. Chances are they are closed.

I had a fantastic experience on my first Viking cruise down the Douro—the food was exceptional, the service was top-notch, and the excursions were truly memorable. Because of that, I recently encouraged my parents (ages 78 and 80) to book a trip of their own, which they did. Unfortunately, their experience leading up to the trip has been frustrating. They’ve found it surprisingly difficult to make even simple changes, including spending over 90 minutes on a support call that didn’t resolve their issue. Based on this—and seeing similar feedback from others—it seems clear that pre-trip support is a weak point, particularly when flights are bundled into the reservation. The added complexity creates unnecessary headaches. While I still believe Viking delivers an excellent onboard experience, the challenges my parents have faced have definitely diminished the overall brand appeal for me.

My best friend and I took the Rhine River Christmas Market trip. All-in-all, we had a good time but we probably would not do another cruise. Pros: The boat was in good shape and clean and well maintained It works well to travel mostly at night and have the daytime to explore Most days, everything was well organized Our fellow travelers were very nice The guides for the included tours were funny and knowledgeable Cons THE FOOD I was terribly disappointed in the food. As someone else stated, "The display is better than the food". Food quality is a big thing for me. Expensive The Christmas markets were so crowded you couldn't move at some of them (not Viking's fault} The Christmas markets had very little unique or handmake items I felt ripped off by the taxi the staff ordered for us at the end. The taxi to the airport hotel was 80 euros but a Uber back to town was only 22 euros The staff were nice but at times not very helpful due to lack of local knowledge. Some of the next day briefings were too long and unnecessarily convoluted. The only outing we paid for was disappointing, I think because it was winter and the Fort was partially closed, it lasted 1/2 as long as it was supposed to.

My husband and I did a Viking Mediterranean cruise in 2025 and there were a number of disappointing aspects. The food in "The Restaurant" was very hit and miss - sometimes okay, but sometimes inedible. To be fair, the food in the other onboard restaurants - The Chef's Table and the Italian restaurant were better, but you have limited booking options with those restaurants. Our cabin only had a small window, and the air con was so loud it made it difficult to sleep. We complained about the noise and they did send a repairman the same day, however the noise did persist (to a lesser extent) for the duration of our cruise. Daily cleaning of the cabin wasn't great. Onboard activities were fairly limited. Average age of the passengers was probably 80 years old, so not a cruise line for young passengers.