Rakuten Viki Reviews | Read Customer Reviews of viki.com

Rakuten Viki Reviews | Read Customer Reviews of viki.com

Rakuten Viki reviews

354 approved reviews, newest moderated first

Gema C.
Jun 29, 2026
I really like Riki but the only problem…
I really like viki but the only problem is when I get off the app and click it again it takes a long time to continue the show and it gets to a point where it’s really annoying but overall I think the shows are amazing especially for people like me who don’t have the premium pass.
Response from Rakuten VikiJun 29, 2026
Hi there Gema Camarena! Thanks for taking the time to share your feedback. We’re glad some aspects met your expectations, but we’d love to learn how we can do better. Please feel free to reach out to us at watch.viki.com/MobileSupport and one of our support members will get in touch with you. Best, Viki Support Team
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jean-marc
Jun 28, 2026
Pas besoin de s'abonner avec les pub…
Pas besoin de s'abonner avec les pub c'est gratuit et il y a un florilège de série trop bien
Response from Rakuten VikiJun 28, 2026
Bonjour Jean-Marc! Merci beaucoup pour vos aimables paroles ; nous sommes ravis de vous compter parmi les membres de la communauté Viki. Bon visionnage ! Cordialement, L'équipe d'assistance Viki
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fatima S.
Jun 20, 2026
J ai un abonnement que je paye tout les…
J ai un abonnement que je paye tout les mois, je m aperçoit que je ne peux pas regarder toute les séries. J ai un message qui me demande de m abonner. Franchement c est pas sérieux.
Response from Rakuten VikiJun 20, 2026
Bonjour, nous sommes sincèrement désolés que vous rencontriez ces problèmes ; nous comprenons combien cela doit être frustrant. Pour que nous puissions résoudre ce problème, veuillez nous contacter via watch.viki.com/BillingSupport. Un membre de notre équipe d'assistance vous contactera. Cordialement, L'équipe d'assistance Viki
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Eddie
Jun 20, 2026
This app sucks cuz I start watching I…
This app sucks cuz I start watching I series and on my phone and then I get off of it and try to watch it on my tv and it won’t let me because it say I’m watching it on my phone but I’m not it so it’s so freaking annoying luv the show but I’ll be going to iqlYl and watch shows there freaking stupid as app
Response from Rakuten VikiJun 20, 2026
Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be. For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you. Best, Viki Support Team
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AO
Jun 14, 2026
Je viens d'acheter l'abonnement Viki…
Je viens d'acheter l'abonnement Viki Pass (Viki gratuit, je pense que c'est du vent...). Hors, je m'aperçois que je ne peux pas visionner les séries dans leur intégralité. Je suis très déçue. Grosse frustration! Qui a envie de visionner une série sachant que les 3 ou 4 derniers épisodes ne sont pas proposés? On reste sur notre faim! J'ai essayé plusieurs séries, c'est toujours le même problème... Conclusion, je suis repartie chez des concurrents. Je veux bien qu'on m'explique quand même!
Response from Rakuten VikiJun 14, 2026
Bonjour, nous sommes sincèrement désolés que vous rencontriez ces problèmes ; nous comprenons combien cela doit être frustrant. Pour que nous puissions résoudre ce problème, veuillez nous contacter via watch.viki.com/ContentSupport. Un membre de notre équipe d'assistance vous répondra. Cordialement, L'équipe d'assistance Viki
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ioannis K.
Jun 13, 2026
Useless even with subscription..
Useless even with subscription.. Find video useless? sort by only two and useless? with sort "New on viki"maybe you find onAir after you scroll around 2 min on the maybe end of page...? the website overall is 2/10
Response from Rakuten VikiJun 14, 2026
Hi ioannis kolliageorgas, We're truly sorry you're encountering these issues — we understand how frustrating this must be. For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you. Best, Viki Support Team
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Sindhu R.
Jun 6, 2026
More Ads and consume more internet
Very worst experience. Earlier it was good but now we need to watch 5 ads at once and frequently ads will show up which is very much annoying. The series will stop at one point and again it will not come. I literally hate viki.
Response from Rakuten VikiJun 6, 2026
Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be. For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you. Best, Viki Support Team
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Madiha
Jun 2, 2026
App not working worst customer service
I filed my complaint that viki app is not working and even shared screen shots with ur customer support person nothing happen I'm paid customer not even watching it free and since from last week I emailed but nothing happen my issue is still there.. worst customer service ever
Response from Rakuten VikiJun 3, 2026
Hi Madiha, We're truly sorry you're encountering these issues — we understand how frustrating this must be. For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you. Best, Viki Support Team
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