VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Phenomenal!!! My pup is on five different medications, but her neurologist is an hour from us, so I’ve shopped pharmacies both locally and online to get her compounded medications. VetRXDirect not only has her medications (which so many don’t) but they were so through when dealing with our doctor’s mistakes!!!! They not only followed up with me, they sent a cookie to my pup that was wrapped for her protection as well!!!!!! They have a customer for life in me!!!!!

I have been very satisfied with the prompt responses from the gals at VetRxDirect customer service. They have kept me updated on their supply of needles that I requested and their ability to ship me almost the full order I had requested. I will continue to use this vet pharmacy as it is apparent that customer service is important to them.

I have used two other online Vet pharmacies and VetRxDirect is by far more customer service oriented. They are on top of everything, they help with obtaining a prescription and continue to work on getting it when it doesn't happen right away. They always send a homemade type dog cookie that my two dogs absolutely love! They are quick and efficient!

I originally contacted this company in March of 2017 about their RX Vitamin supplements. I asked them in writing if they purchase these supplements directly from RX Vitamins, and they gave me an answer that made it sound like they do, but looking closer as their wording, I was suspicious if they actually do buy from them directly. So I asked again. The next response was that they are not allowed per company policy to state what vendors they use. But in the meantime, I had contacted RX Vitamins directly. They stated they do not sell to online pharmacies and do not know how this company is obtaining their supplements. They also stated that they do not back any of their supplements that are not sold directly through a veterinarian's office. So, I reported VetRXDirect to the Iowa board of pharmacy, the BBB, and the Iowa attorney general's office. The company responded back and was adamant that there is nothing wrong with these supplements, stating they are not expired, counterfeit, or tainted. So, about a month ago, I decided to give the company a try, because I was wanting to save some money. Big mistake. I ordered the RX Vitamins Renal support and the RX Vitamins Phos-bind. My dog has taken these supplements before. I gave her the supplements purchased from VetRxDirect twice. Both times she vomitted. The vomitting immediately ceased upon ceasing to give her the supplements. So, I filed more reports, including one with the FDA. To date, the company has not refunded my money even though I have requested it in writing. I am not sending the products back because a) they cannot resell them due to opening them; b) I am holding on to them in case the FDA needs to inspect them. I would also suggest reviewing their Yelp reviews. I've never seen so many one star ratings in my life.

I'm only going 4 stars right now but hoping for more when I get my medicine for my Dog. Kylie could not have been more helpful ,she answered all my questions and helped me step by step with my order. Because of her helpfulness I even ordered more! This will be the best thing that has happened since my 8yr old dog has become ill.

Terrific and personalized customer service. Will use again. Ty.

I placed an order and 4 days after receiving the prescription it has yet to be shipped. Trying to contact them but they don't call back after i left a voicemail and now trying to wait on hold so I can get my pets meds shipped express so I'll have them in time. It will take a lot for me to order from this company again.

I can't say their conduct was rude, at least not yet. (Read on - that changed!) However, I paid for overnight (required by them) delivery for Saturday (which I chose), only to rearrange my day around that delivery expected by noon. It never showed up. Nor did I receive any notification from FedEx, whom this company loves to blame. Now I'm told FedEx could not fulfill their guaranteed delivery due to a storm on the east coast. In my opinion, it is the responsibility of VetRxDirect to check both the forecast and the route FedEx will be taking before shipping. They're quick to take your money. THEY DO NOT ISSUE REFUNDS. I made the mistake of trusting them. My order was for insulin, which requires refrigeration, and it will arrive damaged. I'm refusing the package. I will never return to this company, which lacks integrity and uses a delivery company that cannot deliver in a timely manner as promised. I will never order from them again. I highly recommend finding your local Walmart where you can buy a 5 pack of Levemir pens for less money, no overnight shipping cost, and as long as the expiration date is at least a year or so away (it is but do check), you've got your furry baby set. It must be refrigerated or it's ruined. I'm completely disgusted with VetRxDirect and positively livid with their no refund policy when it's their fault the insulin will arrive damaged. I'm adding to my review as follows: Bad business! I had to file a dispute with my credit card company to get a refund from this company. I await the results of that dispute and the forthcoming full investigation. You have to really put up a fight to get your money back. They claim they cannot give refunds in order to protect other pets because they must destroy the product upon rejection; they can still provide customers refunds AND destroy the product. Other pets cannot be harmed from damaged products that are destroyed, and they are completely lacking integrity. In other words, it's a load of lies. They failed to deliver my cat's insulin because they failed to check the forecast, and now I have refused the package - it's ruined. It was ruined due to lack of refrigeration that is the fault of VetRxDirect. They like to blame FedEx, yet every time FedEx screws it up, and they still use FedEx when there are other choices. They were extremely rude when I told them I was disputing the charge. I refused their replacement because I don't trust them or their products. Just another cheap online vet pharmacy. No wonder most vets won't work with them. Their behavior is unacceptable, unreasonable and rude! My advice is to support local business. I got a 5 pack of insulin from my local Walmart that's good for two years and didn't have to pay for overnight shipping. It was also cheaper, and I know I have reliable product for my precious cat. Be warned about VetRxDirect!!