VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Horrible customer service—buy from your veterinarian and promote small business. Ordered Percortan-V to the tune of $180 and it expires in 6months! With the dosage my pet is on, that vial lasts a full year. Customer service refused to allow a return of an unopened box, an exchange, a partial refund or even a coupon. Just too bad so sad—that was an expensive lesson. Buy elsewhere people, you will be glad you did

I have ordered medications and supplements from many places. VetRxDirect is by far the best! Quality, good prices and super fast shipping! They even toss in a little treat for my dog with every shipment.

I placed an order of antibiotics and they did not processed the order almost a week. I had to cancel and reorder with another seller. They emailed me tell me there is delay because my vet office did not provide direction. I contacted them to call my vets office to sort it out. The rep told me she will call, but next day the status was the same. When I called my vets office, they were confused which direction was missing and nobody called them. When I contacted them again, they were not acting responsible with excuses saying that the have followed the standard practice and fax the request and that they cannot call since they have many orders. Also, they were saying that I have used standard shipping I would not have gotten the order this week. (Which I disagree since I have received orders on the same week I placed the order.) I was very disappointed with their service and I have, not even once, can get anyone on the phone to resolve my issues.

Horrible customer service!!!!

DO NOT USE THIS COMPANY! The worst customer service ever! I ordered medication and they were supposed to contact my vet for the prescription, but because my vet has several locations under the same name they chose to contact an office other than the one I go to. The order was delayed. OK, understandable. The PROBLEM was they never bothered to call or notify me until two days later via email. I responded to the email with the correct fax, yada yada yada and three more days go by with still more problems and no medication shipped out. My vet called them and cleared up the confusion and gave them the correct information, but they too got nowhere! Apparently since my bill to and ship to has different names/address' they couldn't figure out the correct name to request the prescription under. OK, again, ridiculous, but ... I guess it wouldn't have been so bad except that I spoke to a manager who actually asked me about the two different names and I explained the bill to and ship to snafu and yet ... two days later - no medication sent out AND though assured it would be sent ASAP the next business day (by the manager, no less) when they sent the request to my vet they sent it under the wrong name, AGAIN! Moreover, good customer service should have dictated a phone call from them when there was another problem, but mum's the word from VetRX. One problem after another and ridiculously inept customer service. Mind you, by the way, I had been ordering from this company for several years and through two dogs. The bill to/ship to problem was NEVER a problem for any of the 20+ orders in the past, but suddenly I'm receiving a stern talking to from the manager. Really? DO NOT USE THIS COMPANY! There are competitors with comparable pricing. Don't waste your time or chance your pet's well being with this company. In the end, I rather spend $10 more than put up with the aggravation I've gone through for the past week. Oh, and a quote from my vet: "Oh, that company. We have nothing but problems with them so stay on top of your order."

Ordered Viralys for my cat. Great price, speedy delivery. I'm happy with this transaction and will re-use this company (have dealt with other online pet med companies with disappointing results).

Ordered Insulin For My Dog They Gave Me Half A Bottle. Im Really Ticked Off.

Company did not disclose manufacturing error in timely manner impacting medical care of my pet. When brought to their attention offered to refund the purchase but did not accept any responsibility by Tara, a manager. Did not make me feel like a valued customer. Will be making sure my vet knows and anyone who is looking for medical supplies.