VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Overall, this is a great company. I'd love to give 5 Stars but lack of someone on weekends & after 5pm to speak to left me a little disappointed. The service I did get during their hours is fantastic! On a side note...my little Yorkie is a very picky eater & does not care for most snacks or treats. Vetrx set a sample of a naturally made treat & my little finicky man gobbled it up. Not only did we get his meds at a lower cost than the vet but we also found a treat he will enjoy! Thanks Vetrx!!

Very professional and follow through service. Since I posted my order got immediate follow up. When having the requirement to get my pet's vet prescription, VetRxPet follow thoroughly and let me know what the status was. Kudos to Kylie as I contacted customer service to get status of my order after I heard from the vet that the prescription was approved. Kylie took care of my questions and was to kind to explain me all the details of my order and follow up with me until my order was released and ready to get it shipped. Quick suggestion on regards the web site is: for those medications that require prescription and that the quantity to order is limited, add logic to refrain the user of asking for more than it is allowed. Thanks! Kylie 15:41 Thank you for letting us know. I will pass along your suggestion. I do not know what the price will be the next time you order but we do offer a 5% discount when you apply the code SPRING19. I apologize for any inconvenience here. But I did get your order processed and it is currently being filled. I will try and get this out the door today for you but if it does not ship today it will ship from our facility Monday morning. 15:42 I see my order updated to 1 bottle. I really appreciate your time and support. I hope to have more Kylies around when someone is looking for support! Have a great rest of the day and a great weekend! Read Kylie 15:44 Thank you very much, I am glad I was able to help! If you have a moment I would love to read your review regarding the service you received. You will just need to follow the link below. :)

Extremely fast shipping! I was so pleasantly surprised to receive my order quickly. Great customer service!

Hello, I had an issue with the mail carrier not delivering my VetRx Direct package to my home, but I worked with the VetRx Direct Customer Service and they were fantastic my kitties got their replacement FortiFlora in a timely manner. Thank you VetRx Direct!

Great service! My pet's meds came quickly- and since it needed refrigeration, it was cold packed! Very reliable and I trust this company with my dog's medical needs. Thank you!

I had a great chat experience with Kylie today who went above my expectations! I was following up on my cats medication for hyperthyroidism and Kylie explained yes they received my mailed in prescription but I had not submitted my order on line. I was new to VetRX and had not remembered I needed to do that process. In addition to this, the prescription was for 60 tablets and VetRX bottle size is 100 for which they cannot breakup. No worries, Kylie called my veterinary to see if we could get the prescription increased. All this while on our chat! Didn't miss a beat. Thank you Kylie!!!

Great price, and a wide selection of options. Beyond that I have found the customer service personnel tremendous. Their was a slight communication breakdown between my vet and VetRxDirect, and I asked for help. First thing I liked was a very fast response from Tyler, a great communicator from my perspective. He “problem solved” the issue and stayed with it till complete. That meant a great deal to me !

This company is great to do business with. I had a question about a prescription order and the situation was resolved in less than ten minutes. Order from them with confidence, because they are a fine online resource.