VertigovinylReviews of vertigovinyl.com

I personally had a really good experience with the customer service! Fast reply and very kind, helped me with my request very quickly and well!

Maybe great for Americans, but terrible for international buyers, where an address can easily be incorrect. I ordered a record in August. Unfortunately, it was sent to Australia (AU) instead of AT (Austria). I contacted everyone, but no one was interested, and the seller didn't even respond. They even attempted delivery in Australia, despite my contacting them... simply unbelievable. Now I'll probably have to wait another two months, and since the record contains liquid, it will most likely break. Very annoying....

Pre-ordered Married in Mt. Airy in November 2024. When it arrived to me in the UK in February 2025 it had a 3 inch seam split, creasing to the cover and insert and water damage. Understandably I was fuming. I emailed them and as I knew this was a limited press I asked if a full refund was possible. After a lot of back and forth with their customer service team who were quite rude and a pathetic offer of less than £10 refund on a £60 transaction, I eventually had to dispute the charge with my bank. Vertigo then tried to take payment from me again after the bank successfully gave me my refund but thankfully they blocked it. The packaging they use to ship their products is flimsy and judging by other reviews, this is a common enough issue. I'll never shop with them again.

Amazing customer service! My original vinyl arrived damaged - the sleeve was badly bent and the record itself had visible warping. Even though I missed the return window, they were so understanding and worked with me to find a replacement I’d be excited about. Communication was quick, friendly, and accommodating. They turned a frustrating situation into a great experience, and I truly appreciate their kindness and flexibility. I’ll definitely be shopping here again!

Made an order, directly afterwards i wrote the support to please cancel an item, they agreed to cancel it, when the package arrived after 2-3 Weeks the item that should have been canceled was still in the package and i also got another item that i never ordered instead of the correct item. I had to explain it to the support 2-3 times and still dont got my money back.

Pre ordered Bôa Whiplash exclusive for my sons birthday, meant to be released on the 16th of May. Despite multiple emails, item wasn't shipped until the 4th of June and now it is showing on my account as 'fulfilled' even though the vinyl is sitting in some warehouse in the US waiting for USPS to pick it up. I still have not received it and their customer service is absolutely horrendous. Don't make the same mistake as me, order elsewhere!

Sent an email to customer care on may 25th asking for the order to be cancelled, they asked me to confirm i wanted to cancel the order as the was a $4 fee. I emailed them straight back saying to proceed with the refund. I have emailed them several times since and have never had a response only to get an email saying my order has shipped 😡 their customer service is non existent

The owner has some major problems. First, he seems to have opened a record store solely for the purpose of using it as influencer content. This individual doesn’t take his record store or business seriously. Second, the shop's hours are strange—there are no consistent business hours. This further suggests that the store exists primarily to support his TikTok channel. He has a following of very young, poorly informed individuals. The shop rarely ships orders, charges fees for refunds and returns, and has reportedly doxed customers, their businesses, and their workplaces after they had unsatisfactory experiences. The owner clearly needs significant help. He behaves as though he is above others in his town, but judging by the numerous negative reviews, it's pretty clear who the real problem is. This shop is known globally as a place best avoided. It isn’t a legitimate business—it's essentially a backdrop for a fake social media persona. Everything sold there can be purchased elsewhere. Even the limited edition “VV exclusives” are pressed by the cheapest, lowest-quality pressing plant available. Their quality reflects the owner's behavior—disappointing and unprofessional. The owner is in serious need of help.