VertigovinylReviews of vertigovinyl.com

I ordered a pre order in December that was supposed to ship in April and still haven’t received my order. I have reached out multiple times and not any answers or replies to my messages.

i ordered several vinyl from vertigo vinyl from the nicole dollanganger drop on my first package after waiting a month for it to finally arrive they forgot a vinyl in my package and the vinyl sleeves got damaged i contacted them and they said itd be included in the rest of my order and that they'd send replacement sleeves now a month later i get this package and the vinyls still nowhere to be seen and my replacement sleeves are all damaged

I read all the positive reviews on tiktok and instagram only to find out that it was my worst mistake to order from them. My order had a 2 month delay and when i e-mailed the company (multiple times) they answered only one time saying they will ship it. Now the package has arrived to find out the got my order wrong!! I didn’t receive 2 records i ordered and they gave me 1 wrong one in return. I still owe money from them but they will not response what so ever so i’m taking charges with paypal hoping they will help me. DO NOT ORDER FROM THEM

My experience with Vertigo Vinyl was not positive. I placed an order mid February, which was marked as shipped four days later. However, it was actually given to USPS five days after being marked "shipped". Upon receiving the package, I discovered it contained the wrong item. I contacted Vertigo Vinyl about the mistake and a replacement order was created the same day. The shipment was marked shipped the same day I reached out. However, the replacement was actually given to USPS 6 days later. Additionally, my attempt to get information about the delay in the first shipment resulted in an unhelpful automated response. I will commend them for responding to my emails within a day, packing the vinyl well, and rapidly starting a return for the incorrect item. They also refunded the shipping cost to return the incorrect item, but it took me emailing them. Overall, I am disappointed and frustrated with the slow shipping times, and receiving the incorrect item. I chose to give this small business a chance under the assumption that shipping would be fast, and that mistakes like sending the wrong item would not happen. I would not recommend Vertigo Vinyl based on my experience.

Order for one vinyl took 6 weeks before it was shipped (despite website stating 1-7 business days processing time, including international orders) No response when contacting customer service via email. Managed to get a response by messaging on instagram, but no apology or explanation, although order was then shipped and arrived quite quickly. I won't be ordering from them again unfortunately.

Had a choice between buying an album on vinyl directly from the record label or from Vertigo vinyl. Both were shipping from USA to UK so substantial shipping costs. I opted for Vertigo as I’d seen quite a few vids on Tik tok hyping the company. And looking through the website found a good selection of rareish vinyl. Unfortunately 2 weeks after ordering a stock item it still hadn’t been shipped and took a couple of emails before getting a response, which was polite enough. The tracking number I was sent for some reason didn’t work? When the record finally arrived the vinyl sleeve was damaged, which I’m aware can happen, especially with international shipping but the packaging was not sufficient, just a very thin box and no extra protection. I wouldn’t use them again, though possibly the service they provide for US customers is better.