VerizonReviews of verizon.com

I’m not going to write an entire vent session. Here’s the steps to Verizon hell. Online purchase 5g internet Sent to an apartment through Fedex(trash) they said they couldn’t deliver(lie) Called and waited for 3 more day. Nothing! Spoke with maybe the 3rd Verizon representative and she set a new account to pick up at the store and assured me the other account will cancel when FedEx send the box back. Complete lie, I was charged for both boxes, the internet was terrible, and I didn’t receive my NFL Sunday ticket, through all the outsource customers service drama, I got fed up and canceled. Canceling on the phone was the easiest part. But then I received an email two weeks later stating thanks for your $575.60 payment. This is after cancellation and returned box. My bill was $80 so again Verizon was charging for a box I never received and a box I returned with an equipment fee plus major taxes. This all happened with choosing Verizon over xfinity and the great T-mobile who I chose and have not experienced no issues. They even offer more benefits. Verizon please stop doing business!!!

I have been a Verizon customer for more than 20 years and have experienced both good and bad service over that time. Recently, however, the experience has become frustrating and confusing. My bill increased again, so I contacted customer service to understand why my loyalty discount had been reduced. The first representative suggested that I switch plans and apply for a military discount without first asking whether I was eligible. I found that recommendation inappropriate and dismissive. If loyalty rewards are only temporary promotions, customers should not have to constantly switch to newer plans just to maintain a reasonable bill. The next representative never completed the verification process. I was told a verification link would be sent, but it never arrived, and the conversation went nowhere. Eventually, I reached a representative who was helpful and able to reduce my bill. While I did not appreciate being told to "relax," he was otherwise attentive and worked to resolve the issue. My biggest frustration is that I seem to have to call every year to negotiate a reasonable bill. I would rather have straightforward pricing without constantly changing promotions, plan requirements, discounts, fees, and special programs. Verizon is not all bad, but it is not all good either. It remains one of the most expensive carriers, and for what customers pay, billing should be easier to understand, and customer service should be more consistent. If I have to go through this same process again next year, I may start looking for another provider.

Trying to change providers and nearly 2 hours later I am no closer to them unlocking a phone for me that has been payed for over a year ago. Just a bad company, bad! I would rather not have a phone than to ever need to deal with their customer support ever again. Bad.

So disappointed in Verizon customer service and company in general. We have been loyal customers for 25 years but that doesn’t seem to matter. We had 2 of our kids come off our account recently to get their own service and not only was that a huge hassle, met with many obstacles and challenges but no one in the process told us that our (the two remaining phone lines) would be now charged double per phone because we were no longer 4 people. We spoke to altleast 8 people on the phone and in the Verizon store to get this accomplished and no one told us or offered to switch our plan so that we continued to pay the same amount. We only found out after the fact when we got the bill which was just as high as it was with 4 lines. That’s very manipulative. Being a 25 year customer you would think they would take responsibility for some of this and reduce the bill but NO they wouldn’t even reduce it at all. I will be making sure everyone I know is aware of their business practices.

I called Verizon to get a home internet plan and learn more about the options. I spoke with Julio in sales; when I stopped providing the information he was asking for—since he hadn't even told me which plans were available—I told him I would just visit a store instead. He responded very rudely, asking why I had called in the first place. This man provided poor service and reflects badly on Verizon.

Verizon is absolutely the worst service I’ve ever had for starters. They overcharged me for two years for a line that wasn’t even attached to my phone over $400 in charges second, my service is always bad. I have very difficult time using my my phone as soon as my contract is up I’m absolutely leaving Verizon

I am trying to switch to Spectrum and have been given the run around unlocking my phone for 9 fays. I was sent to two stores 5 time and told can't help. I called customer service several times only to get AI to hang up on me. I even had some customer service people tell me others I was sent to lied. I have been transferred to so many people I can't count.The last time I was told it will be unlocked in tree to five days on the 13th. I have already waited 9 days. BBB is the next step when I send this

To make this short… when canceling any services related to Verizon, call your bank and put a lock on any future Verizon transaction because they will charge you next month. Oh… they will swear up and down that you won’t get charged anymore… I’ve read many reviews like mine.