I had questions concerning the battery and contacted Venustas customer service. They were very helpful and knowledgeable. The vest works great and performs as advertised.
ST
SABASTIAN T.
I purchased the heated jacket size XL
I purchased the heated jacket size XL. It has been my favorite jacket and fits perfectly. I’m 6ft about 200 lbs. it has kept me me warm in even the coldest days. I did have some small issues a few months after wearing it but customer service took care of me. The customer service is the best. I will continue to purchase from this company.
TJ
TJ
I have gone through multiple gloves, these are the best
I have gone through multiple gloves, trying to keep my fingers warm (I'm not a fan of mittens) and I have finally found them. The Venustas have been keeping my hand warm in high winds and cold temps. They even performed very well in wet weather. The best part is they are not stiff which makes them easy to use. One extra huge plus, is the customer service A++
HM
Holly M.
Great customer service!!
The heated vest I bought worked great until I tried washing it for the first time, and the heating stopped working (just over 2 years of owning it) but the customer service has been fantastic and is helping to get a new jacket even though the warranty is passed.
JA
Jamie A.
My Venustas heated coat keeps me warm…
My Venustas heated coat keeps me warm in the coldest temperatures. It is perfect for working outside in the winter. I spend 10-12 hours outside at horse farms and it is very comfortable. The customer service is friendly and responsive.
TL
Terry L.
Think twice before ordering. Their customer service is not helpful at resolving issues
I ordered a heated vest from Venustas on Feb 10th. I received a confirmation that same day and like most customers would expect to see progress with order getting fulfilled and finally delivered. Not so. Finally emailed customer service asking why I didn’t get any further notifications from them and asked that they cancel the order if it doesn’t ship I. The next day. Miraculously, they shipped it the next day and was was hoping this was resolved. I get a notification that is it out for delivery almost two weeks later. I get the notification that it was delivered and it wasn’t. I contacted customer service and told them as soon as I got the notification that it wasn’t delivered. They tell me to wait a few days and check with my neighbors which I did. Not package. I take screenshots of the i n consistency of their delivery partner - Amazon and AfterShip. It showed two different delivery dates with one that was 8 hours in the future. Fast forward 3 weeks later, I inform my credit card company about my challenge with them not believing me and I am still in an endless loop with them basically not believing me. I don’t know what else to do other than warn others that are considering by from Venustas.
Response from VenustasMar 7, 2025
Dear Customer,
We sincerely apologize for the frustrating experience you have had with your order. We completely understand how upsetting and disappointing this must have been for you.
Venustas operates multiple warehouses to fulfill orders as efficiently as possible. However, there are instances where transfer times between warehouses cause unexpected shipping delays. We are truly sorry that this resulted in a poor experience for you.
According to our tracking records, the package was marked as delivered to the correct address. In unfortunate situations like this, it is possible that the package was stolen after delivery, which we deeply regret. We completely understand how frustrating this must be, and we truly wish this had not happened.
Since a chargeback dispute has been initiated, we are currently unable to process any further actions until the bank reaches a final decision. Once the dispute is resolved, we will carefully review the situation and determine the next steps regarding a possible reshipment.
Once again, we sincerely apologize for the difficulties you’ve faced. We truly appreciate your patience and understanding, and if there’s anything else we can do in the meantime, please don’t hesitate to reach out.
Best regards,
Venustas Customer Service Team
AO
Atsushi O.
Well insulated warm gloves; good customer support
Purchased two pairs of heated gloves for skiing. Very satisfied with the product. Gloves themselves are well insulated and warm even without the heating. On those very colde days, the heating makes it extra cozy. Unfortunately, the heating function on the right hand of both pairs failed after using for a year or so. However, their customer support was quick to acknowledge the issue and offered to send us new pairs of gloves free of charge, which we accepted.
MW
Michelle W.
Very impressed with Venustas Customer
Very impressed with Venustas Customer
service. I purchased a jacket in October 2022, and recently experienced an issue with the jacket not turning on. I contacted customer service and they were very helpful with troubleshooting the issue. They offered to replace the jacket for me even though it was past the warranty window. I absolutely love this jacket and it’s been a game changer with Michigan winters. I would highly recommend this company because they stand behind the quality of their products and are willing to help fix any issues.
