Venus et FleurReviews of venusetfleur.com

Ordered guaranteed Valentine's Day delivery and paid extra for that. Over $700 worth of products and they delivered the package on the 9th of February. In the dead of winter middle of America, flowers sitting on the porch for several days no one to recieve them. Not even signature guarantee option for a $700+ flower order. Great job Venus Et Fleur. Never again will you rip me off. Previously had to cancel an order with them and that took over 30 min on the phone even though they admitted the fault.

I ordered on December 12th with expedited Christmas shipping that they guaranteed would be on time. They waited until December 23rd to inform me that they ran out! Then they offered an alternative, which I accepted. And yet again they contacted me to let me know that they ran out of the alternate that they offered me! What an absolute joke. I have 2 orders missing, and another order received broken roses. Do yourself a favor and don't buy from them. I've spent over $8,000 with this company and they offered me a $20 gift card as an apology for missing Christmas. They don't care, and their awful reviews show it.

Absolutely Disappointing...What a Scam! DO NOT ORDER. $100 for a small box of crap roses that fit in the palm of your hand. Looks fake and poor quality. And when you call Customer Service to inform them you wish to Return as you are not pleased, they are quick to tell you "All Sales are Final!". DO NOT BUY! This company is a rip off and most unprofessional in their dealings. WHAT A SCAM!!@

HORRIBLE EXPERIENCE My flowers were hugely delayed and when they did arrive they were all ripped I DONT KNOW how this brand has the name it does you’ve ruined my gfs bday I will never order anything again overpriced ****

Horrible customer service Don’t even bother by trying to talk to the management They are bunch of thieves Don’t be stupid and take your business somewhere else!! I should of read their yelp reviews before doing business with them!!!

Non-existent customer service: I was excited to find out about this business and order a treat for my father's 70th birthday. The moment I completed the purchase, I realized the shipping address was incorrect. I called customer service immediately - less than a full minute after the online order - but it was after business hours. I emailed right away but it was clear the inbox was not monitored on the weekend. I received a response the following morning they could not assist. I expressed my disappointment that, at this price point, they should have better capability to assist customers with hiccups such as these. It has ended up being a huge waste of money and I was left with such a bad impression of the customer service that I will actively discourage others from ordering.

Terrible website and app. Many features don’t work as describe including password reset.

Just the worst experience, I should have read the reviews first. I tried to order red roses for my girlfriend for Valentine's Day and paid extra for Valentine's Day delivery. On Wednesday February 9th, 6 days before Valentine's Day pink roses arrived which my girlfriend thought was a statement about our relationship moving in the wrong direction. I contacted them and rather than offer to provide the correct flowers on Valentine's Day, they offered a $45 gift certificate. I've turned the matter over to American Express. Do yourself a favor and go anywhere else for your flower needs.