Venus et Fleur Reviews | Read Customer Reviews of venusetfleur.com

Venus et Fleur Reviews | Read Customer Reviews of venusetfleur.com

Venus et Fleur reviews

86 approved reviews, newest moderated first

ric C.
Dec 26, 2023
Dishonest business
I placed an order on 12/6 and it did not ship until 12/18, I paid for it to be delivered between 12/18 and 12/23. Tracking information stated it wouldn’t arrive until 12/26. Called customer services multiple times just to receive the run around and then was offered a weak compensation. The first offer was 10% then 15% then 20% refund. They stated that a second order was shipped overnight and would arrive on time and it was never sent either. Whole company is a scam that took off because of social media. Buyer beware.
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Don
Dec 5, 2023
What’s up with “ we will check with…
What’s up with “ we will check with warehouse “ all the time when they reply? If they don’t have flower to send why the business still running? Their customer service is horrible and they have NO stock.
Response from Venus et FleurDec 5, 2023
Hi Don, We are so sorry to hear that you are not happy with your experience. At this time, we currently have an extremely high influx of orders with the holiday approaching and we are selling out very quickly. At this time, if any changes need to be made, it is pertinent that our customer service team check with our warehouse prior to proceeding. All orders are moving through production very quickly to ensure speedy delivery! We are so sorry for any inconvenience you have experienced during this process; we can assure you that our team is doing anything possible to assist with your request!
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Kristen B.
Nov 30, 2023
3 years later… still smell AMAZING!
I received a box of teal roses as a gift for my birthday in April 2021. It is almost 3 years later and they still look and smell AMAZING! I can’t believe how beautiful they smell after this long. Wish I could attach pictures to this review. Love them!
Response from Venus et FleurNov 30, 2023
Thank you so much for your review, Kristen. We are so happy to hear that your arrangement is still going strong and that you still love them after all this time!
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Martin B.
Nov 9, 2023
I ordered a large box of red roses to…
I ordered a large box of red roses to be delivered on my wedding anniversary date. Was just informed it will arrive a day late. When I complained they tried to buy me off for $30. Now I have no wedding anniversary gift to give. I will never buy from them again! Unacceptable!
Response from Venus et FleurNov 9, 2023
Hi Martin, we are so sorry to hear that this happened with your order. We were able to locate your order from your name and we see that there was a delay with UPS. The label was created on the 3rd and there was no updated until the 7th. Unfortunately, we are not able to control delays with UPS as they are their own courier and we ship the products the correct shipping method on the correct day to ensure proper delivery. We will speak to our team to come to a better resolution with this issue and reach out as soon as possble.
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IRINI V.
Oct 7, 2023
Disappointed
I’m very disappointed I got as a present 2 arrangements like a year ago very expensive ones and all the flowers and the petals falling apart what a shame I understand after a year they flowers it’s not the same but this one’s falling apart and not only that we are talking $500 dollar’s arrangements what a shame
Response from Venus et FleurOct 10, 2023
We are so sincerely sorry to hear that you are not satisfied with your arrangements. We do guarantee that our flowers live for a year. As these are real flowers you will start to see slight changes after the year has passed.
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Leeann C.
Oct 5, 2023
These roses are a rip off and the…
These roses are a rip off and the company does not back their product.
Response from Venus et FleurOct 10, 2023
Hi Leeann, we are so sorry to hear that you're not happy with your experience. We were able to locate your order and see that our team was able to issue you a partial refund. We were not able to locate any images of your arrangement which we usually recommend sending as soon as possible if you are not satisfied with the quality of the product. Unfortunately, without an image our quality control team is not able to evaluate the condition of your arrangement. We are usually able to offer a replacement immediately for any damaged products but are generally not able to accept returns due to the nature of the arrangement. We apologize again for all of the inconvenience that this has caused you.
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Ardavon N.
Aug 23, 2023
Totally damaged!
I received these an anonymous gift from someone, but unfortunately received the flowers totally smushed and damaged, definitely does not look like anything on their website. I reached out to them hoping they would send a new box, and they did not help at all! Said they couldn't find the order since I didn't know who purchased them, so they wouldn't do anything! Awful customer service for such an expensive product
Response from Venus et FleurAug 24, 2023
Hi Ardvon, we're sorry to hear that you're not happy with your experience. Unfortunately, we were not able to offer a replacement because we were not able to locate an order with your name or the shipping address provided. Without any order record, we are unable to see that the arrangement was purchased directly from our website or verify when the arrangement was received. Unfortunately, we also require the original order record to place an order for a replacement. We sincerely apologize for any inconvenience that this has caused you.
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shannonkowalecyahoo.com
Jul 20, 2023
Husband ordered online and realized…
Husband ordered online and realized immediately he made a mistake and ordered two. He called them right away and they told him they would not cancel the second order since it was already processing. Well processing an order and having the order made is two different things. I can Understand if the order was already made, but it was only processing and he called immediately. Disputed one of the orders with our cc and venus sent back their cancellation policy. Shady practice for policy’s. They also claimed that both had been delivered which they were, but after we had filed the claim and he called tried to cancel the second one. Take your business else where..they have no integrity and clearly don’t care about the customers…just orders.
Response from Venus et FleurAug 3, 2023
Hi Shannon, we are so sorry to hear that you are not happy with your experience. We took a look into your order and as the order was requested for delivery next day, the order was already created and packed in order to arrive on the desired delivery date when the change was requested. All of our arrangements are made specifically for each order, so unfortunately, this does not allow for us to cancel once the ordered is processing. We do sincerely apologize for any inconvenience that this has caused you.
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