Venus et FleurReviews of venusetfleur.com

I purchased 2 gifts for Valentines Day worth almost 380 dollars. It arrived in 2 boxes, 1 is OK although not packaged properly, and the other was "worn" out box and when my wife opened it, it's missing an item and the 2 roses is not it its place and therefore the box got red marks on it. The roses were not badly damaged but given that it probably rolled over, some side petals are kind of "worn out". While I appreciate the possible resolutions made to replace the missing candle, my past purchase was nothing different from a normal online purchase and took away the "special" meaning of it. To add insult to injury, the Quality team ignored the fact that there was really a "quality" issue with the classic bundle where the items weren't snugged "fit" in its square and round holes that it resulted to transport issues (e.g. tumbling out of place) and thus affected the overall presentation. How can a 3-item bundle past quality and shipping it with just the 2 items? And to say that the 2 roses are "OK" as it was not damaged? If you bought a cake and it tumbled in the box and the icing are all over the place, will you still eat it? If this was not considered a quality issue, then I don't know what is, especially for a company that is supposed to provide "specialty" type gifts as it caters to love ones and not like big-box retail stores shipping ordinary non-perishable items. It's already Valentines day (Feb 14) and I felt like I just paid for nothing and my gift will go to trash as it didn't bring that "special" meaning. It's a shame as prior to this purchase, I thought Venus Et Fleur will be my "go-to" merchant for anything related to special occasions. My spending habit usually goes higher every year. I had high hopes and my wife also look up to this company and think highly of them and now, we'll have to simply look for another source in the future. For something so simple to make the customer "whole", I guess the company would rather lose its customers and future revenues. I do not recommend this company as I don't want others to feel the same experience and put a damper on the one of the most special day.

Wrong order was sent, then was completely unresponsive and uncooperative in correcting the order. Had to dispute the charges. Do not do business with this company.

Ordered $400 worth of flowers for Valentine's day. They arrived four days early and were received by my fiance, which ruined the surprise. I contacted customer service to see if they could make it right and was essentially told "no" and that Valentine's Day delivery can mean any time before. Stick with 1-800-Flowers folks.

Hands down the worst customer service experience. I have never written a review, never felt a need to, but this small purchase to celebrate my Mother in Law’s birthday turned into a 11 day debacle of endless email, text and verbal promises, and I am still without my order. In truth this is my third order from Venus ET Fluer and my first problem. However, the amount of time I had to spend on email, text and phone , and the 5 different representatives I had to re-explain the situation to in an attempt to get a simple order delivered, not only justifies a terrible review, but warrants one. I am still without a delivery and the solution was to recall the order. Not once, but twice. This problem should have and could have been resolved simply in my first email inquiry. Sadly, I will not return to Venus ET Fleur as a customer, and will no longer recommend them to others.

Bought a birthday present for my wife on January 19th. Put in the date January 19th. When I received the confirmation, it said valentines day. I called, emailed, they do absolutely nothing. Tried canceling and they won't. They literally scam people and steal their money.

The flowers/product is overpriced and the customer service is horrible. I placed an order as a gift for a friend it took over 10 days to be processed. The package arrived and the flower were jumbled inside the box/packaging and the flowers were flipped upside down… The package was not presentable and when my friend open the box it was in disarray. It’s extremely disappointing because this gift was suppose to be something special and it was quite the opposite experience and reaction when she received the gift… For the amount of money I spent I had high expectation. Sadly, it feel very short and I would never purchase anything from the business/company ever again. I do not recommend. I had to reach customer service multiple times and in the end they refuse to accommodate for the damage product. The quality of the product was not as great as anticipated and the customer service was disappointing due to their strict policy. I did not receive any assistance in order to correct the problem. I feel like if this happen to a celebrity who purchase this; they would receive better service than an average civilian… I feel bad for my friend because this gift was for a special occasion and with the state the gift was in, it took away from the surprise… I had to send multiple emails which went to spam and called twice in order for them to see the email I sent for the damage order… it’s not worth the money! Stay clear from this business!

Arguably a great product, however they do not back it up with great customer service. After two attempts to order an arrangement via their internet website and one via telephone to customer service line the order STILL has not shipped. Due to no fault of mine or my bank. Their customer service has not shipped the flowers and we have now missed the event that was the whole point behind ordering this several hundred dollar arrangement. Totally let down and dissatisfied. Going back to fresh flowers thru a local florist who can deliver as promised. Pitiful and embarrassing.

This company sent me flower that were damaged . After, I complained that they were damaged, they promised they would replace them through their claims department and never did so. This absolute ruined Valentines for my ailing grand mother, who later on passed away. Please avoid doing business with these people, they have no integrity.