Venus et FleurReviews of venusetfleur.com

By far the worst costumer service. I sent it to the wrong address and text them 3 mins after placing order. They never replied. I texted them again and they replied after 80 mins, they waited 2 mins and then closed the chat. After they told me that I never send them a message and on the 2nd one they told me that they closed the chat due to not answering. They are tragic

My order arrived late and missed my wife's birthday. I kept messaging them on IG trying to get an answer but they don't respond to DMs. Flowers finally arrived three days after expected delivery date. Two stars because quality was not bad

Wilted, Curled, Hard Pedals I used Venus et Fleur previously and loved my arrangement, but this time my flowers (mixed orchids seashell) are sad and wilted and the smell was so powerful I had to keep them in the garage for a week. Just a hot mess at the incredibly steep price of $694.32. I contacted the company and sent photos asking for replacement for return, but I am being ignored.

[Update: My first review was taken down by Trustpilot, so I had to post it again from memory] Venus et Fleur completed messed up the Valentines Day order this year. I never received the flowers I ordered and had to escalate it multiple times with their customer service team before they refunded my order. Avoid this product! On Feb 7 I ordered a Classic Bundle with shipping method: 'Get It In Time For Valentine's Day - Delivered between 2/10 and 2/13'. I was impressed with their physical store and did not think I had to worry. By Feb 13 afternoon the order was nowhere to be seen and I contacted the customer support chat. After a lot of back and forth, I was told that my order had been escalated to their warehouse to expedite shipping, and that I would receive an email update. I had still not received an update by late on Feb 13 so I reached out to my 'Floral Advisor' who advised that my order would be shipped soon. By this point I realised there was no way it would be delivered on time (even on Valentines Day itself would have been OK) and asked to cancel the order. They initially refused to issue a refund as the shipment label had already been created. After three hours of wasted time, I was eventually able to convince them to refund the order to my credit card [now received]. My experience with Venus et Fleur was one of the worst I have ever had with online providers. It is terrible to leave a customer with no Valentine's Day gift and no accountability for failing to deliver on time. Avoid this product!

Sadly I was told in their website I would get my wife’s gift on Valentine’s Day if I bought it on the 13th before noon. I paid $29 for overnight delivery on a $200 order. They didn’t deliver it until the next day (14th) and it arrived on the 15th. They then blamed Covid. And Delivery company. When it was clearly not delivered on the day I ordered it the 13th I ordered at 9am. They had all day. I wouldn’t mind if they told me they didn’t send it. But they didnt tell me. And they blamed shipping. Tsk tsk. and they offered a coupon. it’s not about the money. it was about delivering when you said you would and don’t blame FedEx.

The concept of flowers that last as long, as they say, sounds wonderful. But unfortunately, they do not stand behind their service. Now and then I am sure every company has a problem making a delivery. You expect the company to try at least to solve the problem. Especially since making sure the merchandise makes it to its destination is a crucial part of any business. Venus ET Fleur does not seem concerned about this. Delivery for them is just getting the item out the door. If it makes it to the destination is not their problem. Since I never got the flower, I can't judge its quality. But since Venus ET Fleur did not care to address its lack of delivery, I can atest its customer service. There isn't one.

Ordered Jan 20th to be delivered in time for valentines day. UPS Label created hours later, never scanned. called 4x "We will check with the warehouse" giving plenty of time to send out a replacement order 13th is here, No order received, No order on the way, no recourse offered. Stated all they can do is wait for the warehouse to respond. they do not care about customer satisfaction, nor will they provide you any copy of a customer service transcript. First time customer. Feel robbed of $400 Update: The issue has been remedied to my satisfaction, thank you DAPHNEY with customer service for finally providing a viable solution.

The only reason they receive a two instead of one-star is because the one rose they did send is beautiful. However, I ordered four total to match our family’s birthstone colors. I provided feedback to customer service and received a copy and paste apologies and nothing else. They are high end, and after paying high end prices, I expect to be treated high end. I could have gone to Walmart for an overall better gift for my spouse. As of right now, my replacement order is “in process” and the company has gone silent. If they are going to pretend to be high end, then they need to treat their customers as such. As for future orders, I may be joining the 22% who give this company a 1-star rating. Thoroughly disappointed. UPDATE: The company overnighted the remainder of the order. The flowers were all beautiful. This company lacks Communication, as they went silent after my complaint. Ultimately, I received what I ordered, and that’s what counts.