Sam
Silence and Apathy (UPDATED)
The only reason they receive a two instead of one-star is because the one rose they did send is beautiful. However, I ordered four total to match our family’s birthstone colors. I provided feedback to customer service and received a copy and paste apologies and nothing else. They are high end, and after paying high end prices, I expect to be treated high end. I could have gone to Walmart for an overall better gift for my spouse. As of right now, my replacement order is “in process” and the company has gone silent. If they are going to pretend to be high end, then they need to treat their customers as such. As for future orders, I may be joining the 22% who give this company a 1-star rating. Thoroughly disappointed. UPDATE: The company overnighted the remainder of the order. The flowers were all beautiful. This company lacks Communication, as they went silent after my complaint. Ultimately, I received what I ordered, and that’s what counts.