Venus et Fleur Reviews | Read Customer Reviews of venusetfleur.com

Venus et Fleur Reviews | Read Customer Reviews of venusetfleur.com

Venus et Fleur reviews

Showing 4 reviews with 2 stars · Clear filters

Alex L.
Dec 26, 2024
Poor customer service
Poor customer service. Cancelled the overnight shipping with no indication or explanation why they did. No compensation at all or explanation. Doesn't care at all about customers. No way to even leave any negative feedback on their site. Can't trust any of their reviews. Edit after their reply (over a week after): Thanks now for the explanation, but it still doesn't change the fact that I ordered overnight shipping so that the flowers would arrive on 12/24 Christmas Eve but the shipping label was cancelled and I received no notification (or reply from customer service) of when the package would arrive until 12/26, which is obviously after Christmas and when the flowers finally arrived. Bumping a star for finally responding to my messages, but would really be wary of any of their reviews as it's still fairly confounding how impossible it is to leave them a poor review
Response from Venus et FleurJan 2, 2025
Hi Alex, We are so sorry to hear that you experienced this inconvenience. Your original tracking number listed as canceled because the label was created incorrectly, but your new tracking was created immediately and the correct shipping method to ensure overnight delivery. Usually our system will update this to send an email with updated tracking information but unfortunately, this does not seem to be the case in this instance. Our team responded to your inquiry with the updated tracking number and your package was accurately delivered on the next business day. We apologize again for any inconvenience that this has caused you.
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Don
Dec 5, 2023
What’s up with “ we will check with…
What’s up with “ we will check with warehouse “ all the time when they reply? If they don’t have flower to send why the business still running? Their customer service is horrible and they have NO stock.
Response from Venus et FleurDec 5, 2023
Hi Don, We are so sorry to hear that you are not happy with your experience. At this time, we currently have an extremely high influx of orders with the holiday approaching and we are selling out very quickly. At this time, if any changes need to be made, it is pertinent that our customer service team check with our warehouse prior to proceeding. All orders are moving through production very quickly to ensure speedy delivery! We are so sorry for any inconvenience you have experienced during this process; we can assure you that our team is doing anything possible to assist with your request!
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Oscar
May 3, 2023
My order arrived late and missed my…
My order arrived late and missed my wife's birthday. I kept messaging them on IG trying to get an answer but they don't respond to DMs. Flowers finally arrived three days after expected delivery date. Two stars because quality was not bad
Response from Venus et FleurAug 3, 2023
Hi Oscar, we are so sincerely sorry to hear this. We do try to respond to our DM's as quickly as possible. Occasionally during a holiday with a high volume of orders and outreach, it may take us longer than usual to respond to DM's. We are so happy that you loved your flowers and do sincerely apologize for the delay in our response and delivery.
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Jason W.
Feb 22, 2023
Delivery False Adv
Sadly I was told in their website I would get my wife’s gift on Valentine’s Day if I bought it on the 13th before noon. I paid $29 for overnight delivery on a $200 order. They didn’t deliver it until the next day (14th) and it arrived on the 15th. They then blamed Covid. And Delivery company. When it was clearly not delivered on the day I ordered it the 13th I ordered at 9am. They had all day. I wouldn’t mind if they told me they didn’t send it. But they didnt tell me. And they blamed shipping. Tsk tsk. and they offered a coupon. it’s not about the money. it was about delivering when you said you would and don’t blame FedEx.
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