Venus et FleurReviews of venusetfleur.com

Ordered a set on 2/10 to have delivered by Valentine's Day. Couple days went by with no shipping notification. The order did eventually get shipped on 2/12 with promised delivery IN TIME FOR Valentine's Day. It is Currently 2/19 and the item is still "stuck" in transit. Customer service has been terrible as well. Used both the phone number as well as the email service. NOBODY WANTS A GIFT CARD!!! Refund only for a product that never arrived on time and appears will never arrive at all. Complete waste of money.

I ordered a 500 piece on 2/10 it was for Valentine’s Day which was yesterday no flowers arrived . No live person to refund me. I filled the online form twice Valentine’s Day is ruined I just want my money back order number 919556 what a horrible experience

don't ever think about buying from them, they are scammers, they lured you to buy their products with a promised time and then delivered late, they will then offer you gift card??

I ordered a $400+ arrangement from them yesterday with an advertised package saying if you order be today you will receive your package before Valentine’s Day , today 30hours + after I placed my order the shipping hasn’t even updated . They falsely advertised this and the “overnight shipping”

I ordered flowers for Valentine’s Day and was told it would arrive by Wednesday. It is currently Tuesday night and it hasn’t even shipped yet. Do not order from this website.

Poor customer service. My order was not delivered and the Fedex tracking number provided showed only the label was created. I was hoping that it was a mistake so I waited. A day after the expected delivery date, I called customer service and request to cancel my order if it had not been shipped yet. Upon confirming that my order cannot be tracked, the support agent offered to give me 50% discount if I keep my order and promised that the order will be shipped out for the next day. The following day I received an email stating my order will be delivered the following week. I called again to cancel the order since it was not as promised, which made me wary of their offer for the 50% off. This time, the support agent informed me that since the order is shipped, I cannot cancel. The agent was not honest when she told me that the delay was due to the shipper and they had not control over it. Also, when I inquired about the promised discount, they said there was no record of such promise and they will need time to investigate. In the end, I had to request to speak to a supervisor and finally was able to get a commitment from the supervisor that my order will be cancel and the delivery will be recalled. I have been a loyal customer and have alway purchase flower here, but looks like I will need to explore elsewhere.

DO NOT BUY FROM THEIR SITE! their customer service is horrible- I placed an order and my coupon code for some reason wasn't applied, and the store refused to honor it because "No further modifications or cancellations can be made after placing the order, as stated in our terms of sales you had agreed to at checkout." You got to be kidding. Puts a sour taste in my mouth for the whole brand- buy Million Roses or some other brand instead

Poor customer service. Cancelled the overnight shipping with no indication or explanation why they did. No compensation at all or explanation. Doesn't care at all about customers. No way to even leave any negative feedback on their site. Can't trust any of their reviews. Edit after their reply (over a week after): Thanks now for the explanation, but it still doesn't change the fact that I ordered overnight shipping so that the flowers would arrive on 12/24 Christmas Eve but the shipping label was cancelled and I received no notification (or reply from customer service) of when the package would arrive until 12/26, which is obviously after Christmas and when the flowers finally arrived. Bumping a star for finally responding to my messages, but would really be wary of any of their reviews as it's still fairly confounding how impossible it is to leave them a poor review